An overview of how to connect a payment processor, charge clients, and review transactions.
Connect a payment processor to Acuity so clients can seamlessly pay while they book appointments. With a connected payment processor, you can charge clients’ cards directly through Acuity. You can collect payments using over two dozen supported currencies. Follow this guide to get set up to accept payments for appointments, packages, and more through Acuity.
Payment processors in Acuity are separate from Squarespace Commerce payment processors.
Choose a payment processor solution
You can connect Stripe, Square, or PayPal to Acuity. You can also combine PayPal with Stripe or Square. If you haven't already, create an account with one of these payment processors before connecting with Acuity.
The payment processor you choose determines which features you can access in Acuity. For example, some payment processors enable you to collect payment after booking, or accept more currencies.
Connect a payment processor
Connect your choice of payment processor, then choose the currency you'll accept for your bookings.
Choose how clients pay
After you set up a payment processor, choose how you want your clients to pay for their appointments. You can require clients to pay in full when they book, require deposits, or collect card information to charge later. You can also decide whether or not to accept tips.
If you want clients to pay what they can, or an amount that feels right to them, consider using pay-what-you-want pricing. For example, you offer acupuncture on a sliding scale for community members. You can use pay-what-you-want pricing to set a minimum cost, then ask that financially secure customers pay more.
Note: Acuity doesn’t automatically collect tax. Instead, follow our steps for adjusting pricing information to include tax.
Collect payments after booking
If you need to collect payments manually after your clients have booked appointments, you can use the client’s saved card information to charge them, send the client a payment link, send them an invoice, or record a cash payment.
Review transactions
View appointments' payment statuses in the Calendar panel, or in the client profile.
Payments are also recorded in more detail in your payment processor account.
Accessing funds
When clients pay through Acuity, the funds go to your account with your connected payment processor. You control disbursement of those funds through the payment processor. It's not possible to create payouts within Acuity.
Gift cards
You can sell Acuity gift certificates, and clients can redeem them when booking appointments. It's not possible to use gift cards issued by your payment processor to pay for transactions in Acuity.
Does Acuity charge transaction fees?
Acuity generally doesn't charge extra fees when you collect payments; you only pay the standard processing fees set by Stripe, Square, or PayPal. The one exception is if you're on a legacy pricing plan, where a small Acuity fee may apply when you sell subscriptions.
More payment resources
After you’ve followed the steps above, you might want to learn more about: