Connecting and disconnecting payment processors

Accept payments for appointments, packages, and more.

To connect a payment processor to Acuity, you'll need to have created an account with Stripe, PayPal, or Square and agreed to their terms and conditions.

Note: Though you can connect to PayPal on your Acuity Scheduling Admin mobile app, you can only accept payment through the app with a Stripe or Square account.

After you connect your payment processor, you can choose your payment terms for clients who book with you.

Payment processors in Acuity are separate from Squarespace Commerce payment processors.

If you get started and decide you want more hands-on help setting up Acuity Scheduling, you can hire a vetted expert.

Connect a payment processor

You can connect to a payment processor when logged into your account on a computer, or from the Acuity Scheduling Admin mobile app. 

It's not possible to connect to more than one account for a single payment processor.

On a computer

To connect your processor to Acuity:

1. In Acuity, click Payments.
2. In the Payment Processors section, find the payment processor you want and click Connect.
3. Follow the instructions for connecting your account.
4. Choose your payment terms. To learn more, visit Choosing how clients pay for appointments.
5. Click Save.

On the Acuity Scheduling Admin mobile app

To connect your payment processor in the mobile app:

1. From the app home screen, tap Menu, then tap Payment Settings. 
2. Tap Choose a Processor. 
3. Find your payment processor provider, then tap Connect. 
4. Follow the instructions for connecting your account. 

Register your domain with Stripe

Depending on how you use your scheduler, after connecting Stripe, you may need to register your domain if you want Apple Pay and Google Pay to appear as options for your clients.

You need to register a domain if all of these statements are true:

• You use Stripe as a payment method.
• You embed your scheduler in a webpage.
• You want clients to be able to use Apple Pay and Google Pay.

You don't need to register for your standalone client scheduling page; Acuity automatically registers that for you. And you don't need to register if you don't want clients to use Apple Pay or Google Pay. Other Stripe payment options will work, even on embedded schedulers, if you don't register.

To register your domain, follow Stripe's steps for domain registration. After you register, Apple Pay and Google Pay will appear as options immediately for clients on devices that have those wallet options set up.

To ensure these options appear:

• Register the domains of any webpages on which your scheduler is embedded.
• If your scheduler is embedded on multiple page paths of the same domain (example.com/classes and example.com/book, for example), you only need to register the domain (example.com) once.
• If your scheduler is embedded on more than one subdomain (such as about.example.com and shop.example.com), register each subdomain separately.

Disconnect a payment processor

You can disconnect a payment processor when logged into your account on a computer, or from the Acuity Scheduling Admin mobile app. 

Note: If your clients have active subscriptions, changing your payment processor will cause automated payments to fail until you or your clients re-enter their card numbers.

On a computer

To disconnect a payment processor on a computer:

1. In Acuity, click Payments.
2. In the Payment Processors section, find the payment processor you want to disconnect and click Disconnect.
3. Click Disconnect to confirm. 

On the Acuity Scheduling Admin mobile app

To connect your payment processor in the mobile app:

1. From the app home screen, tap Menu, then tap Payment Settings. 
2. In the Payment Processor section, tap Manage.
3. Find your payment processor provider, then tap Disconnect.