Checking appointment payment status

You can check an appointment’s payment status at a glance, or open the appointment details for full information. This guide explains how to view payments in Acuity. You can also find payment information in your payment processor.

Note: Payments made through Acuity invoices don’t affect appointment payment status.

At a glance

• When viewing appointments in the Calendar panel, the top-right corner shows its payment status.
  
• When viewing a client’s entry in the client list, each appointment summary includes information about payment status.
  

Here’s how each payment status displays:

Payment status	Calendar panel symbol	Client list status
Fully paid		Paid
Deposit paid		Deposit
Card details saved		Verified
Certificate code used for full cost		Certificate
Certificate code used for part of cost		Certificate
Unpaid or free	Empty	[No status listed]

Note: If you apply a package, gift certificate, or subscription code after an appointment is booked, the appointment payment status will update and display the Certificate symbol. This does not happen if you apply a coupon code after the appointment is booked. 

Appointment details

When you click an appointment in the Calendar panel or the client list, you open the appointment details, which include cost and payment details. 

The Payment section shows the total cost, any payments already made, and the amount still owed. If you've received a tip, the Payment section will also include a line for "Amount Extra", which is your tip.