Accepting Acuity Scheduling payments in person with Stripe

Enter your customer's payment information using the mobile admin app.

If you use Stripe as your Acuity payment processor, you can collect credit card, cash, and contactless payments and tips for appointments using the Acuity Scheduling Admin mobile app. This is helpful if you’re booking appointments in person at an event, over the phone, or at the end of an appointment. 

If you’re using Square to collect payments for appointments, visit Accepting Acuity payments in person with Square. 

Before getting started

• To accept tips in the mobile admin app, ensure tipping is enabled in the web-based version of your account. 
• To use Tap to Pay, you must meet the following requirements: 
  • Based in the US and take payment in USD
  • Using app version 18.0 or later
  • If you use an iPhone, your device needs to be an iPhone XS or later, and is running iOS 16.0 or later
  • If you use an Android, your device needs to have NFC capability, and is running Android 10 or later
• You can't use Tap to Pay on an iPad.
• With Tap to Pay, you can take payment using these accepted payment methods, or with a device that supports NFC-based mobile wallets include Apple Pay, Google Pay, and Samsung Pay.

Set up Tap to Pay

Use Tap to Pay for contactless payments. To enable Tap to Pay:

1. Open the mobile admin app. 
2. Tap Enable Now in the pop-up that appears. 
3. Tap Next. If you're using an iOS device, tap Continue with this Apple ID to complete the setup. 
4. Optional: To test Tap to Pay, tap Try a test transaction. To exit the setup window, tap Maybe later. You can also test a transaction at any time from the Payment Settings panel.

You can also enable Tap to Pay at any time in your app's Payment settings:

1. From the app home screen, tap More then tap Payments. 
2. In the Tap to Pay window, tap Enable. 
3. Tap a business location from the dropdown menu. You can always change this later. 

Change Apple IDs

To connect Tap to Pay with a different Apple ID: 

1. From the app home screen, tap More then tap Payments. 
2. Tap the Tap to Pay on iPhone switch off. 
3. Open a mobile browser window on your device and enter in the URL search bar: https://register.apple.com/tap-to-pay-on-iphone/dash.  
4. Locate the Merchant ID created by Stripe and remove it. 
5. Return to your payment settings in the Acuity Scheduling Admin mobile app and click Enable, then select the correct Apple ID. 

Take payment

To collect payment for an appointment:

1. From the app home screen, tap the appointment you want to collect ‌payment for. 
2. Tap Checkout.
3. You can include add-ons or a gift certificate, package, or discount code:
   • Tap Add-ons, tap the add-ons you want to add, then tap Apply. 
   • Tap Code. Enter the code, then tap Apply. 
   • To remove a code or add-on, on the Checkout screen, swipe left then tap the trash can icon. 
4. Tap Next, then select a payment option:
   
   • Tap Tap to Pay on iPhone. If tipping is enabled, the client can choose to add a tip, then tap Next. Hold the accepted payment method by the device until the payment is processed. 
   • Tap Credit Card, then select a card on file, or add a new credit card, then tap Continue. If ​​tipping is enabled, the client can choose to add a tip, then tap Complete Payment. 
   • Tap Cash, enter the amount and payment description, then tap Record Payment. You can send an appointment receipt for a cash payment if receipts for client payments is enabled.
   • Tap Share Payment Link to send a link to your client using your device’s built-in share apps, like text message, email, or other messaging apps. To learn more about payment links, visit Managing payments in Acuity Scheduling.

Note: If receipts for client payments through the scheduler are enabled, the Send email receipt box is checked by default. Uncheck the box if you don’t want to send a receipt.