Using Acuity Scheduling add-ons

Offer custom extras to enhance the client appointment experience. 

When you use Acuity add-ons, clients can customize their appointments, pay for extra services, or add extra time. This guide explains how to create, edit, and delete add-ons. It also explains where you and your clients can find them when booking appointments.

Tip: Register for our Acuity Scheduling webinar series where we'll teach you how to use Acuity. In the third webinar in the series, Boost your bookings: Acuity’s features for client engagement and growth, we go over add-ons and other features that help nurture a booking business, foster client engagement, and unlock new revenue opportunities.

Create add-ons

To create an add-on:

1. In Acuity, click Appointment types, then Add-ons.
2. Click Create add-on.
3. Enter a name, then enter the amount that the price and time should change. You can enter $0 or 0 minutes for no change, or use negative numbers to reduce price or duration.
4. Use the Access section to control if clients can choose the add-on during booking. To only allow staff to select the add-on when booking appointments for their clients, select Admin-only. 
5. Check the appointment types for which you want this add-on to be available.
6. Click Create.

You can also create add-ons in the Acuity Scheduling Admin mobile app.

Duplicate add-ons

If you're creating many similar add-ons, you might want to create one add-on, then use the duplicate function to create similar add-ons. To duplicate an add-on:

1. In Acuity, click Appointment Types, then Add-ons.
2. Check the add-on you want to duplicate, then click Duplicate.
3. Make any changes you want to the add-on, then click Save. 

Edit add-ons

To edit an existing add-on:

1. In Acuity, click Appointment Types, then Add-ons.
2. Click the add-on you want to edit.
3. Make your changes, then click Save.

Delete add-ons

To delete an add-on:

1. In Acuity, click Appointment Types, then Add-ons.
2. Check the add-on you want to delete, click Delete, then click Delete.

How add-ons appear

When clients book an appointment, they choose the appointment type, then have the option to choose add-ons. Clients can skip the add-on section when scheduling.

When you schedule an appointment for a client in the Acuity panel, add-on options appear after you select the appointment type. Add-ons available for that appointment type, including add-ons that only appear to staff, are listed below the appointment type, with check boxes. Check the add-ons you want to include and continue booking for your client as you normally would.

If you or a client select an add-on while booking an appointment, the add-on name will appear in the appointment confirmation email next to the appointment type. The add-on will not appear in the confirmation email if a staff member adds an add-on after the appointment is scheduled, but it will appear on reminder notifications going forward. 

Add-ons in special circumstances

• If a client books a recurring appointment and chooses an add-on, the add-on will be applied to each of the appointment times. The add-on quantity will be the same as the total number of booked appointments.
• If a client can book more than one spot in a class and chooses to include the add-on, an add-on will be added to each spot booked. The client will have to pay for the cost of the class and each add-on. 
• When you change the base price of an appointment type, already-booked appointments keep their original price. But, if you then add an add-on to an already-booked appointment, the appointment's base price will be updated to the new base price. The total cost of the appointment will be the new base price of the appointment type plus the cost of the add-on.
• Add-ons can affect the prices of group classes, but not their durations.
• Coupons for a percent discount will apply to the entire cost of an appointment, including any add-ons the client selects. If you only want to offer a discount on the appointment's base price, switch to coupons good for a specific amount off of the appointment price instead.
• Only packages, gift certificates, and subscriptions that are redeemable for a total dollar amount value can be used toward the cost of an add-on.