Using the Acuity Scheduling Admin mobile app

Install the app for your iOS or Android device.

Use our mobile admin app to view and manage appointments on the go. 

• Download for Android
• Download for iOS

What you can do in the app

You can do the following in the mobile app: 

• View calendars and appointments
• Schedule new appointment for clients
• Block off time from your calendar
• Cancel, edit, or reschedule appointments
• Connect a payment processor
• Accept payments in person with Stripe or Square
• Send a direct link to your scheduling page
• Resend your clients’ confirmation emails
• Manage your availability and scheduling limits
• View and edit your client list
• Ban clients
• Create and send invoices
• Create and edit appointment types and group classes
• Create and edit add-ons and coupons for appointment types
• Report a problem or send feedback
• Edit your notification settings

To set up or edit more advanced settings, log into your account on a computer or mobile web browser.

Note: The admin app is available in English. If you’ve selected a different language for your account, certain screens in the app will display in that language instead.

Use the latest version

Use the latest version of the app to ensure you have access to the app's full functionality.

To check which version of the app you have, in the app’s home screen, tap Menu. The app version appears at the bottom of the menu.

To check for updates, tap the app version number. If an update is available, your device will download it and the update will apply the next time the app restarts. You can prompt this by force-closing and restarting the app.

Tip: Some major updates will require you to go to your app store and update the app manually.

To find the latest iOS (iPhone and iPad) and Android operating systems, read the app details in the App Store or Google Play.

View calendars and appointments

From the app home screen, view your daily appointments, jump to a different date in the week or month, or update which calendars display. 

• To edit which calendar’s appointments display, tap …, then tap Calendars. Check or uncheck the calendar boxes that you want to display, or tap Show all calendars. 
• To view appointments on a different day of the week, tap the date in the weekly calendar navigation, or swipe left or right to switch to a different week. You can also tap the month in the top navigation to expand the calendar and view a date later in the month. 
• To view your appointment schedule, tap …, then tap Agenda view.
• To search for a specific client, tap …, then tap Search. Enter the client's name, email, or phone number to locate the client profile.
• To return to the current date, tap the Today icon in the top-right.
• To refresh the calendar to ensure your appointments are up to date, tap the Refresh icon in the top-right.
• For a weekly view of your appointments, rotate your device horizontally.

Edit your notification settings

You can get push notifications when clients book, cancel, reschedule, or join the waitlist for appointments on any calendar you have access to. You can also get notifications for feature updates and tips on using Acuity.

To enable these notifications:

1. From the app home screen, tap Menu, then tap Notifications Settings.
2. Tap the Enable all notifications toggle to turn all push notifications on.
3. Tap each toggle to choose which notifications you want to receive:
   • Tap New appointments to get notified when a client books an appointment.
   • Tap Reschedule appointments to get notified if a client reschedules an appointment.
   • Tap Canceled appointments to get notified if a client cancels their appointment.
   • Tap Waitlist confirmation to get notified if a client joins the waitlist.
   • Tap Feature updates and tips to get notified about new Acuity features or receive tips for using Acuity's tools.
4. Tap Save.

Disabling individual notification settings will turn off the Enable all notifications toggle. Turning this toggle back on will turn on any previously disabled notifications.

Note: If push notifications are enabled in the app but you're not receiving notifications, check your device's settings to ensure push notifications are allowed for the Acuity Scheduling Admin mobile app. For specific instructions, visit Apple or Android's support documentation.

The app keeps logging me out

If your account isn’t HIPAA enabled, and the app is frequently logging you out, there may be too many connections between Acuity and the mobile app. This can happen when multiple people share the same login information. Instead, you should add each team member as a contributor.

To remove the extra connections:

1. Log into Acuity through a web browser, not the mobile admin app, then click Integrations.
2. Find Connected Apps, then click Edit.
3. Find each connection marked Scheduling Mobile App, click Disable, then click OK. Do not click Disable for other integrations.

Report a problem or send feedback

If you're having trouble with the Acuity Scheduling Admin mobile app, use the in-app feedback tool to contact us. This tool sends us information we can use to diagnose and fix your problem, especially if you send the report immediately after the problem happens.

Note: We’ve updated our in-app feedback tool. To ensure your feedback is successfully sent to Acuity, you should update your Acuity Scheduling Admin mobile app to the latest version.

To use the in-app feedback tool:

1. Tap Menu, then tap Send Us Feedback. 
2. Tap Feedback, Feature Request & Bug Reports. 
3. Enter a description of the issue or suggestion, then tap Submit.

You can also contact support using the in-app feedback tool. 

1. Tap Menu, then tap Send Us Feedback. 
2. Tap Ask a question. 
3. Enter your message, then tap Submit.