Send your clients automated and customized updates and reminders about their appointments.
In Acuity, you can send automated emails to clients about their appointments, packages, and subscriptions. The emails are sent from scheduling@acuityscheduling.com or scheduling@acuityscheduling-mail.com, and the sender name will match your account's business name.
This guide reviews the various notifications you can send. Learn how to customize your automated email notifications.
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Before you begin
If your account is HIPAA enabled, review Acuity Scheduling and HIPAA.
Available email notifications
Use the table below to review email notifications you can send to clients.
Email notification |
Details |
Initial Confirmation |
|
Reminders |
|
Cancellation |
|
Rescheduling |
|
|
|
Package/Gift Certificate Order |
|
Subscription Paid |
|
|
|
Subscription Canceled |
|
Who receives replies
Client replies are sent to the subscription owner by default. For appointment-related email notifications, you can set where replies are sent for each calendar.
Change where replies go
To change who receives client replies:
- Open the Availability panel: I log in with an Acuity account | I log in with a Squarespace account.
- Find the calendar you want to customize, then click Calendar Settings.
- Change the email address in the Send replies to field.
- Click Save Changes.
Send email notifications to multiple recipients
To send email notifications for an appointment to more than one address, edit the appointment details and include multiple email addresses in the Email field.
Disable email notifications
Learn how to disable email notifications for some or all appointment types.
Other notifications you can send
Here are some other ways you can communicate with customers and employees:
- Send text-message appointment reminders with the Growing and Powerhouse plans.
- Send internal appointment notifications and agendas to you and your staff. You can get notified about new, rescheduled, and canceled appointments.
- Send marketing emails with Squarespace Email Campaigns.