Sending reminder emails

Send up to three customizable email reminders to your clients as their appointments approach.

By default, clients get one reminder email, but you can send up to three. In the Reminders panel, use the buttons to navigate between the different reminder emails:

You can customize each reminder email template.

Learn about the other client emails you can send and ‌how to manage all of your Acuity notifications.

Note: The instructions below include links to Acuity settings separated by the kind of account you use to log into Acuity. Which kind of account do I have?

Add a reminder

To add a reminder email:

1. Open the Email Settings panel: I log in with an Acuity account | I log in with a Squarespace account.
2. Click Reminders.
3. Click Add extra email reminder.
4. Optional: Edit the reminder template.

Change reminder timing

1. Open the Email Settings panel: I log in with an Acuity account | I log in with a Squarespace account.
2. Click Reminders.
3. Click a button to open a reminder.
4. Edit the Send this reminder field, then click Save template. You can set reminders to go out as little as one hour before the client's appointment.

Go back to one reminder

If you have two or three reminder emails enabled, you can remove the second or third reminder emails:

1. Open the Email Settings panel: I log in with an Acuity account | I log in with a Squarespace account.
2. Click Reminders.
3. Click a button to open a reminder, then click Disable this reminder.
4. Click OK to confirm.

Completely disable reminder emails

To prevent all reminder emails from sending:

1. Follow the steps above to go back to a single reminder message.
2. Follow the steps to disable an email notification.