Email notifications for clients

Send your clients automated and customized updates and reminders about their appointments.

In Acuity, you can send automated emails to clients about their appointments, packages, and subscriptions.

This guide reviews the various notifications you can send. Learn how to customize your automated email notifications.

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Available email notifications

Use the table below to review email notifications you can send to clients.

Email notification	Details
Booking Confirmation	Optional Sent immediately after an appointment is booked Can be re-sent
Cancellation Confirmation	Optional Sent immediately after an appointment is canceled
Reschedule Confirmation	Optional Sent immediately after an appointment is rescheduled
Reminders	Optional Send up to three reminders per appointment at customizable times Are sent at least one hour before an appointment If a client books an appointment that's closer than a reminder email, there's a grace period in which the reminder is still sent. This grace period is about a third of the time between the reminder and the appointment. For example, a reminder set to be sent 24 hours before an appointment will still go out if a client books 16 hours in advance. Appointments booked less than an hour in advance may not receive a reminder email, even if they're within the grace period.
Follow-ups	Optional Send a maximum of six follow-up emails up to one year after an appointment Customizable timing
Appointment Receipt	Optional Sent automatically to clients who pay for their appointments Can also be sent when payment is collected or recorded by you or your staff
Package/Gift Certificate Receipt	Always sent Sent immediately after a client purchases a package, gift certificate, or subscription
Subscription Receipt	Always sent Sent after a client is automatically charged for an ongoing subscription. The client won't receive this notification after they initially purchase a subscription, but will for the following subscription payments.
Subscription Renewal Reminder	Optional Sent before a client is charged for a subscription renewal
Subscription Cancellation	Always sent Sent immediately after a client cancels a subscription, or payment for a subscription fails If you cancel a subscription for the client, an email isn't automatically sent. You can email them directly after canceling their subscription.
Waitlist Confirmation	Always sent Sent immediately after a client joins the waitlist for an appointment

Sender information

Automated emails are sent from scheduling@acuityscheduling.com or scheduling@acuityscheduling-mail.com. The sender name is the business name you've entered in Acuity. If you haven't entered a business name, the sender name is the Acuity account owner's email address.

Who receives replies

By default, client replies are sent to the account owner. You can use calendar settings to change where some replies are sent.

Change where replies go

To change who receives certain client replies:

In Acuity, click Availability.
Find the calendar you want to customize, then click Calendar Settings.
Change the email address in the Send replies to field. You can only enter one email address in this field. To notify more than one email address of replies, set up a forwarding rule with your email provider.
Click Save Changes.

HIPAA and automated emails

If your account is HIPAA enabled, review Acuity Scheduling and HIPAA.

Send email notifications to multiple recipients

To send email notifications for an appointment to more than one address, edit the appointment details and include multiple email addresses in the Email field. Separate the email addresses with commas.

Disable email notifications

Learn how to disable ‌email notifications for some or all appointment types.

Other notifications you can send

Here are some other ways you can communicate with customers and employees:

Send text-message appointment reminders with the Standard or Growing and Premium or Powerhouse plans.
Send internal appointment notifications and agendas to you and your staff. You can get notified about new, rescheduled, and canceled appointments, and waitlist requests.
Send marketing emails with Squarespace Email Campaigns.

Sending other email messages to clients

Acuity automatically sends clients emails when they complete a transaction (such as booking confirmation and package purchase receipts) or based on a specific appointment (such as reminder and follow-up emails).

It's not possible to use Acuity to directly send your clients a marketing email, newsletter, or update. Instead you can:

Connect Acuity to an email marketing application.
Export information from Acuity to a .CSV file, then copy the email addresses from the file into your email program.

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