Sending reminder emails

Send up to three customizable email reminders to your clients as their appointments approach.

By default, clients get one reminder email, but you can send up to three. In the Reminders panel, use the buttons to navigate between the different reminder emails:

You can customize each reminder email template.

Learn about the other client emails you can send and ‌how to manage all of your Acuity notifications.

Add a reminder

Use the following steps to add a reminder email. Keep in mind, we won't send a reminder email if an appointment is linked to either a deleted appointment type or a deleted calendar:

1. In Acuity, click Client Emails.
2. Click Reminders.
3. Click Add extra email reminder.
4. Optional: Edit the reminder template.

Change reminder timing

1. In Acuity, click Client Emails.
2. Click Reminders.
3. Click a button to open a reminder.
4. Edit the Send this reminder field, then click Save template. You can set reminders to go out as little as one hour before the client's appointment.

Go back to one reminder

If you have two or three reminder emails enabled, you can remove the second or third reminder emails:

1. In Acuity, click Client Emails.
2. Click Reminders.
3. Click a button to open a reminder, then click Disable this reminder.
4. Click OK to confirm.

Completely disable reminder emails

To prevent all reminder emails from sending:

1. Follow the steps above to go back to a single reminder message.
2. Follow the steps to disable an email notification.

Reminders for staff

Whenever a reminder email goes out, you can send a copy to any staff email addresses added to the relevant calendar. For each reminder email template, use the Send to field to control whether the reminder goes to your client only, or to your client and any staff listed on the calendar.

Reminders when clients book close to appointment time

If your client books an appointment after the time that a reminder email would usually go out, there's a grace period in which the reminder is still sent. The grace period is about a third of the time between the reminder and the appointment. So if your reminder is set to go out 24 hours before an appointment, a client who books 16 hours before appointment time would receive a reminder email.