Article Summary
Give clients a heads-up before charging them a subscription payment.
You can send your clients automated emails reminding them that their subscriptions will soon renew. For each subscription you offer, you can choose to send renewal reminders. However, unlike other Acuity notification, you can't customize the email content.
In some jurisdictions, businesses are legally required to send subscription renewal reminders to their clients. Acuity's subscription renewal reminder emails are disabled by default.
It’s your responsibility to follow any automatic renewal laws that apply to you. As outlined in our Terms of Service, Squarespace doesn't provide advice or recommendations on laws or regulatory requirements.
Learn about the other client emails you can send, or learn about other Acuity notifications in general.
Enable subscription renewal reminder emails
To enable subscription renewal reminder emails:
- In Acuity, click Packages, Gifts & Subscriptions.
- Click Edit for the subscription you want to change.
- Check the Send a subscription renewal reminder email to clients 7 days prior to their subscription renewal date box.
- Click Update subscription.
Message content
Each email includes:
- The name of your business
- The name of the subscription they’ve purchased, unless you’ve enabled Scheduling’s HIPAA-compliant settings
- When the subscription will renew
- How long the renewal will be good for
- How much the client will be be charged
- A link the client can use to cancel their subscription or update their payment information
Message timing
The email’s timing is based on how frequently the subscription renews:
| For subscriptions that renew every | The email goes out |
| One, two, or three weeks | Two days before renewal |
| Four, five, or six weeks | Seven days before renewal |
| Three, six, or 12 months | 20 days before renewal |