Packages, gift certificates, and subscriptions overview

Information and resources to help you get started selling booking codes.

Create packages, gift certificates, or subscriptions that your clients can purchase from your scheduler, or Acuity store page. When a client buys a package, gift certificate, or subscription, they'll receive a code that they can then use to book appointments or classes. You can encourage clients to buy appointments in bulk, send them as a gift to others, or to lock in a long-term relationship.

Use this guide to learn how packages, gift certificates, and subscriptions work, how to use them, and what sets them apart from one another.

These features are available with the Standard or Growing and Premium or Powerhouse plans. Subscriptions are only available if you use Stripe or Square as your payment processor.

Tip: Register for our Acuity Scheduling webinar series where we'll teach you how to use Acuity. In the third webinar in the series, Boost your bookings: Acuity’s features for client engagement and growth, we go over packages, gift certificates, and subscriptions and other features that help nurture a booking business, foster client engagement, and unlock new revenue opportunities.

Create packages, gift certificates, and subscriptions

Depending on your goal or business needs, you can create a variety of packages, gift certificates, or subscriptions: 

• Packages - Create packages so clients pay for multiple appointments up front. Unlike subscriptions, packages don't automatically renew. 
• Gift Certificates - Create gift certificates so clients can buy a certificate to give to someone else, which they can redeem to book appointments with you.
• Subscriptions - Create subscriptions so clients can schedule repeat appointments. You decide how often the client is charged a subscription payment.

Note: For some Acuity customers on legacy plans, there are fees for selling subscriptions.

Sell packages, gift certificates, or subscriptions

You can sell a package, gift certificate, or subscription booking code directly to a client, or they can purchase a booking code from your scheduler or your Acuity catalog page. After they buy a package, subscription, or gift certificate, they'll automatically receive a receipt.

Use packages, gift certificates, or subscriptions 

After a client purchases a package, gift certificate, or subscription, they can redeem the code to pay for an appointment. They can also apply the code directly by clicking Schedule from the booking confirmation page or email. 

Manage orders and subscriptions

You can edit or cancel a client’s order from the client list. This includes making updates to a client’s individual booking code, or canceling the code entirely. You can also review the remaining value of a client’s existing package, gift certificate, or subscription. 

If your clients have purchased subscriptions, you can update their payment method, cancel, or reactivate the subscription.