Send a code to your client so they can pay for an appointment at a reduced price.
Create coupon codes with Acuity to entice clients to book appointments or buy appointment packages, gift certificates, or subscriptions. During the checkout process, clients enter their coupon code to receive a discount.
When you create a coupon, Acuity doesn’t automatically send the code to anyone. After you’ve created your coupon, advertise it or share it with clients so they know to use it.
You control if the codes are one-time-use only and if they expire. Coupons for appointments and coupons for packages, gift certificates, and subscriptions use the same mechanics, but coupons for appointments can’t be used for packages, gift certificates, or subscriptions, and vice versa. Clients can only apply one code to an appointment they book. That includes codes from packages, gift certificates and subscriptions as well as coupons.
Note: Coupons for appointment types can also be created and edited in the Acuity Scheduling Admin mobile app. To create coupons for packages, gift certificates, and subscriptions, use a desktop or mobile browser.
To create coupons:
- Appointments - Click Appointment types, click Coupons, then click New coupon for appointments.
- Packages, gift certificates, or subscriptions - Click Packages, gifts & subscriptions, click Coupons, then click New coupon for products/packages.
Use these settings to offer your clients discounts:
The code a client enters at checkout to receive the discount. Click Enter multiple coupon codes... to create multiple codes that all have the same settings, including discount and expiration date.
This field displays after clicking Enter multiple coupon codes... and can be used to name a group of coupon codes with the same settings.
The price reduction clients get, set as either a percentage or a set amount of currency.
This can be used
The number of times the coupon can be used. Choose from unlimited, once per client email address, or a total number of times, regardless of who’s using it.
Code applies to
The types of appointments or specific packages, gift certificates, or subscriptions that the discount applies to.
Decide when clients are no longer able to enter the code. For packages, gift certificates, or subscriptions, the expiration date limits how long they have to use the coupon to buy a package. It doesn’t limit when they can use the package to book appointments.
How clients redeem coupons
Clients can enter coupon codes during checkout by clicking Redeem coupon. After you’ve created a package, gift certificate, or subscription, the text changes to Redeem coupon/package.
If a client uses a coupon for a percentage discount on an appointment, the discount is calculated based on the total cost of the appointment, including any add-ons the client has selected.
If a client uses a coupon to start a subscription, Acuity applies the coupon only to their first payment.
How to add a coupon for a client
You can also apply a coupon to an existing appointment. To add a coupon code:
- In Acuity, click Calendar.
- Find the appointment in your Acuity calendar, and click it to bring up the appointment details.
- Click Edit.
- Type the coupon code into the Code field, then click Save.
Note: If you apply a coupon to an appointment a client has already paid for, Acuity shows how much extra they’ve paid, but doesn’t automatically issue a refund. It’s not possible to process refunds in Acuity; instead, process them through your payment processor.
Editing a coupon’s value changes the discount on past, existing, and future appointments and orders. Editing the coupon's code deletes the previous version of the code and its history. To change the discount only for future uses, or offer a new code with the same discount, create a new coupon instead of editing an existing one.
To edit coupons:
- Appointments - Click Appointment Types, click Coupons, then click Edit.
- Packages, gift certificates, or subscriptions - Click Packages, Gifts & Subscriptions, click Coupons, then click Edit.
- Make your changes, then click Save.
Deleting a coupon removes the discount from all the appointments and orders on which it’s been used. To discontinue a coupon without affecting already-booked appointments and orders, edit the coupon to expire rather than deleting it. If you delete all your coupons and also don’t offer packages, gift certificates, or subscriptions, Acuity removes the button clients use to enter codes during checkout.
To delete coupons:
- Appointments - Click Appointment types, click Coupons, then click Edit.
- Packages, gift certificates, or subscriptions - Click Packages, gifts & subscriptions, click Coupons, then click Edit.
- Click Delete coupon, then click OK.
Groupon, Living Social, and other deal sites
Deal sites (such as Groupon or Living Social) work best with appointment coupons. You can create a new appointment coupon for your deal, and set the codes to be good for one use total.
Some deal sites, such as Groupon, may give you a list of codes that could be generated when a purchase is made. To create these codes follow the steps for creating a new coupon for appointments, then enter the codes from Groupon in the Coupon codes field.
If the deal site contacts you each time a sale is made, enter the additional codes as you receive them.