Article Summary
Offer packages so clients can buy a set number of appointments.
Create packages so clients pay for multiple appointments up front. Unlike subscriptions, packages don't automatically renew.
This is a good way to incentivize clients to buy a set number of appointments, often with a discount. For example, a client could buy a package to book five appointments for the price of four.
If you get started and decide you want more hands-on help setting up Acuity Scheduling, you can hire a vetted expert.
Create a package
To create a new package:
- In Acuity, click Packages, Gifts & Subscriptions.
- Click New Package.
- Add a title.
- Set the package Access to Public, Private, or Unavailable:
- Public - Available for all clients to purchase from your scheduler.
- Private - Only available to clients who have the direct link and hidden from your scheduler.
- Unavailable - Hidden from all clients. Direct links to packages set to Unavailable display a note that the option is no longer available. Clients who previously purchased the package can still redeem their codes.
- Add a price.
- Optional: Add a picture, description, or category.
- Leave the Gift Certificate? box unchecked. Learn how to create a gift certificate.
- Enter how long the code is valid for in the Expires after field. After a client purchases a package, the expiration date is set as that number of days after the date of purchase. The code is valid until the expiration date, though clients can use the code to book an appointment as far into the future as your scheduling limits allow. If you leave the field blank, your clients’ codes will never expire.
- Use the Redeemable for dropdown menu to set the package value, then decide which appointment types the package can be redeemed for.
- Click Add Package.
Tip: You can also require clients to agree to your terms and conditions before placing an order.
Set the package's redeemable value
Decide how many appointments the code can be redeemed for using these options:
| Option | Notes |
| Total number of appointments | The package, gift certificate, or subscription code can be redeemed for a set number of appointments per appointment type. |
| Total number of minutes |
The package, gift certificate, or subscription code can be redeemed for a set amount of time for each appointment type. If there's less than one appointment's worth of credit remaining, clients can't use the code. |
| Total dollar amount |
The package, gift certificate, or subscription code can be redeemed for a specific dollar amount. You can only use the booking code with a total dollar amount value toward the cost of an add-on. Otherwise, you’ll have to pay separately for the add-on. If there's less than one appointment's worth of credit remaining, the client is charged the difference between the appointment cost and the remaining code value. |
| Unlimited appointments | The package, gift certificate, or subscription code can be redeemed for any of the selected appointment types. The client can book as many appointments as they like. |
Tip: Total dollar amount is a good option for bulk discounts, as the client can buy for one price, but redeem it for services worth a higher amount.
Edit packages
Note: Use caution when editing packages, gift certificates, and subscriptions, as changes affect every client who's purchased the package, gift certificate, or subscription. To make changes that affect one client, edit the client's code.
To edit a package:
- In Acuity, click Packages, Gifts & Subscriptions.
- Click Edit for the package you want to edit.
- Make changes, then click Update Package.
Delete packages
To delete a package:
Note: Use caution when deleting packages, gift certificates, and subscriptions, because this will affect every client with those codes. This action can't be undone.
- In Acuity, click Packages, Gifts & Subscriptions.
- Click Edit next to the package you want to delete.
- Scroll to the bottom of the page and click Delete.
- Type Delete in the text field, then click Ok.