Billing if you log in with a Squarespace account

Important information about paying for and managing your Acuity subscription.

This guide is for everyone who logs into Acuity with a Squarespace account, this guide is intended for you. 

Many of the steps below vary based on whether you created your Squarespace account when you signed up or had an Acuity account converted to Squarespace's login system.

If you log in with an Acuity account, visit Acuity Scheduling billing if you log in with an Acuity account.

Plans and pricing

Choose from three different plans, depending on the features you need. For a list of plans and prices, visit the pricing page. You can change your billing plan at any time.

Acuity may be subject to state and local sales taxes. If your account is subject to tax, you’ll see it added at checkout. To learn more, visit our guides on taxes in the United States, Canada, the United Kingdom, the European Union, or Australia.

Fees

Besides the Acuity plan, you may encounter the following fees:

• Payment processor fees - We don't charge you to integrate Acuity with payment processors, but your payment processor will charge you a fee to use their service.
• Text messaging fees - Any text messages sent by Acuity to you or your clients are free to you. Standard messaging rates apply for clients receiving text messages.

Acuity free trial

When you start using Acuity, you'll be on a free trial. When your trial ends, you won't be charged until you choose an Acuity plan. Everything you've done will be saved, but you'll need to purchase a plan for clients to continue booking appointments.

Acuity and Squarespace websites

You can use Acuity on its own, or add it to a Squarespace website. If you have both Acuity and a Squarespace website, they're two separate subscriptions. If you cancel your website subscription, you can still use Acuity.

If you created a Squarespace account at sign-up

Follow the steps below if you initially signed up with a Squarespace account. To check if these apply to you, in Acuity, click Manage Billing. If you're taken to a squarespace.com URL, these instructions apply to you.

If you're taken to an acuityscheduling.com URL, review If your Acuity account was converted to a Squarespace account.

Payment methods

We accept a variety of payment methods. If you already use a card to pay for a website subscription, we'll charge it for your Acuity subscription as well.

View and manage your subscription

In the Billing panel, you can review your Acuity subscription details, including:

• Billing plan
• Activation date
• Billing cycle
• Renewal date
• Auto-renew status

In the Invoices panel, you can review your invoices for individual Acuity charges. Each invoice includes:

• Payment date
• Billing plan
• Payment amount
• Prorated charge or refund (for plan changes)

Change your billing plan

You can change your Acuity billing plan at any time. To learn more, visit Changing your Acuity billing plan.

Cancel

If you no longer need your Acuity subscription, you can cancel it at any time.

Auto-renew

To prevent service interruptions, Acuity subscriptions are set to renew automatically by default. You can see the renewal date for your Acuity subscription in the Billing panel.

For annual accounts, we send an email reminder 15 days before your renewal date to give you time to update your credit card information or turn off the renewal. To renew your subscription, you don’t need to take any action as long as the credit card you have on file is valid.

To disable auto-renew for Acuity added to an existing Squarespace website:

1. Open the Billing panel.
2. Under Subscriptions, click Scheduling.
3. Switch the Renew automatically toggle off.

To disable auto-renew for Acuity used on its own:

1. In Acuity, click Manage Billing.
2. Click Subscriptions.
3. Click your subscription.
4. Uncheck Renew Automatically.

When your billing cycle ends, your subscription will expire. All of your calendars and settings will be saved, but clients won't be able to book appointments.

For steps to cancel your Acuity subscription immediately, visit Canceling and deleting your Acuity subscription.

If we can’t charge your card for a renewal

If we can’t authorize the renewal charge, your Acuity subscription will be past due. We’ll attempt to charge the credit card on file over the next 15 days. You can update your card at any time during this grace period to manually push a charge.

If we still can’t charge your card after 15 days, your Acuity subscription will expire, and your clients won't be able to book appointments with you.

Expired subscriptions are treated as canceled. Depending on your settings, you may be able to reactivate a canceled Acuity subscription. To lean more, visit Canceling and deleting your Acuity Scheduling subscription.

If your Acuity account was converted to a Squarespace account

Follow the steps below if you initially signed up with an Acuity account but now have a Squarespace account. To check if these apply to you, in Acuity, click Manage Billing. If you're taken to an acuityscheduling.com URL, these instructions apply to you.

If you're taken to a squarespace.com URL, refer to If you created a Squarespace account at sign-up.

Payment methods

All payments for Acuity Scheduling are in U.S. dollars, and your receipts from Acuity are in U.S. dollars. If your financial institution operates in another currency, there may be a conversion to that currency on their statements.

We accept:

• Major credit cards, including Visa, Mastercard, American Express, and Discover
• Debit cards that bear a major credit card’s logo

It’s not possible to pay with:

• Wire transfers
• Checks
• PayPal
• Purchase orders
• Bitcoin or other cryptocurrencies

Update your card or address on file

To enter a new billing credit card or debit card or to update your address:

1. In Acuity, click Manage Billing.
2. Click Update credit card.
3. Enter the new information.
4. Click Update billing.

Change your plan

Changes to your plan take effect as soon as you click Upgrade or Downgrade.

To upgrade or downgrade your plan:

1. In Acuity, click Manage Billing.
2. Click Upgrade or Downgrade for the plan you want to use.
3. If prompted, enter your billing information, then select monthly or annual payment and click the confirmation button at the bottom of the panel.

Switch from a monthly plan to an annual plan

To go from a monthly plan to an annual plan while staying at the same plan level:

1. In Acuity, click Manage Billing.
2. On your current plan, click Switch to paying annually.
3. Enter your credit card information.
4. Click Upgrade and pay annually.

To go from a monthly plan to an annual plan while changing your plan level:

1. In Acuity, click Manage Billing.
2. Find the plan level you want to switch to and click Upgrade or Downgrade.
3. Select Pay annually.
4. Enter your credit card information.
5. Click Upgrade and pay annually or Downgrade and pay annually.

Switch from an annual plan to a monthly plan

You switch from an annual to a monthly plan by canceling your annual subscription, which temporarily drops you to the free plan, then upgrading to the monthly plan you want.

Your data and settings will all be saved during this transition, but any active subscriptions you've sold to your clients will be canceled during the transition. You can reactivate those subscriptions after you’ve upgraded back to a paid plan.

To switch from annual to monthly billing:

1. In Acuity, click Manage Billing.
2. Click Cancel subscription.
3. Confirm the cancellation.
4. Click Upgrade on the plan level you want.
5. Select Paying monthly.
6. Enter your credit card information.
7. Click Upgrade and pay monthly.

If your card was declined

If your card is declined when we try to charge you for your Acuity subscription, your account won’t be immediately canceled or downgraded.

We’ll send you an email about the decline which will ask you to review your payment details or try a different card. Over the next two weeks, we’ll automatically try to charge the card on file up to three more times.

At the end of those two weeks, if we still can’t process your payment, you’ll be downgraded to our free plan. The free plan limits many of your settings and features. After you update your card, you can upgrade from the free plan to one of our paid plans. All your settings and data are preserved exactly as you left them.