Account changes will boost security and unlock new features
We’re changing the account login experience for our long-time customers to offer new security options. Customers who use Acuity accounts to log into Acuity will be converted to Squarespace's login system.
You’ll still be able to log in at acuityscheduling.com.
After the conversion, you'll unlock access to new features and find a few changes to how you add new staff members, update your billing information, or change your username and password.
What’s happening?
Customers with Acuity accounts will have them connected to Squarespace accounts. If you don’t already have a Squarespace account under the username you use for Acuity, we will create one for you using your existing Acuity username and password.
You can continue to log in at acuityscheduling.com, or log in at squarespace.com and access Acuity from your Squarespace account dashboard.
What will change for me?
You’ll find some new features, as well as changes to the way you complete some administrative tasks, like adding users or updating login information.
New features
After the conversion is complete, you can:
- Access the Squarespace account dashboard to manage your account.
- Set up new login options using two-factor authentication or social login.
- Integrate with Squarespace Email Campaigns or Reserve with Google.
These features are all optional.
Add staff
When you add staff, you'll invite them as contributors from the Permissions panel in your account settings.
Click Manage Users to access the panel and configure their permission settings.
Update your billing settings in the Billing panel
Your billing settings are unchanged, but the path you take to reach them has changed.
To find your billing settings, click Manage Billing, then follow the steps for updating your billing.
Change your username and password
You can now follow Squarespace’s instructions for managing your username and password. You can access these settings by clicking your profile at the bottom of the left menu bar.
Does this mean I’m getting a new Squarespace website?
No. No new websites or website plans are being created through this change.
Your Acuity account will be connected to a Squarespace account so you can log in through squarespace.com to reach your account dashboard.
Do I need to do anything?
The change is being rolled out gradually to different groups of accounts. After it reaches your account, we’ll send you an email. The conversion will happen automatically in the background and you’ll see the changes the next time you log into Acuity.
You don’t need to do anything else. Optionally, you can update your placeholder name and change the email address you use to log into Squarespace.
Also, if you want to, after the conversion is complete, you can check out the new features you can access.
And if you already had a Squarespace account tied to a different email address, you can transfer ownership of your updated account to connect the two.
Update your placeholder name
When your account is converted, your Squarespace account has the placeholder name Acuity Customer. To update your name:
- Log in to the Squarespace account dashboard.
- Click the profile icon in the top-right corner, then click Profile.
- Update the First Name, Last Name, and Display Name fields, then click Save.
Update the email you use to log into Squarespace
Optionally, you can update the email address you use to log into Squarespace and Acuity.
Transfer ownership to merge accounts
If you had both a Squarespace account and an Acuity account, and they were connected to different emails, you now have two Squarespace accounts connected to different emails.
If you want to keep the accounts separate, you can still log in at http://acuityscheduling.com. You'll be redirected to log in through Squarespace, then taken to Acuity.
But many people in this situation prefer to merge the two accounts to simplify account management.
If you want to connect your accounts, transfer ownership of one, so that both are connected to the same email address:
Log into Acuity with the email address you've always used for Acuity.
Follow the steps to change ownership to your new contributor.
After following these steps, a single login will lead you to Acuity and your other Squarespace subscriptions.
Note: If you encounter the error message "You already have permissions on this website," follow these steps to complete the transfer.
Can I opt out?
No. It’s not possible to opt out of this change. We’re gradually converting all Acuity accounts and will inform you after your account is converted.