Recommended solutions for common issues with PayPal.
If you’re having trouble with your payments, review the information below before contacting support.
PayPal encrypted website payments error
Paypal may display this error message for your clients if you changed your PayPal settings to require encrypted buttons: "The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details".
If you require encrypted buttons, it’s not possible to create the dynamic buttons needed to connect to PayPal. Keep in mind, your Acuity and PayPal connection is always encrypted and secure, even without encrypted buttons.
To turn on dynamic buttons, go to your PayPal website preferences section. Find the Encrypted Website Payments setting, then click Off. For more detailed steps, visit Paypal's documentation.
PayPal appointments don’t appear
If clients’ payments are showing up in PayPal, but the matching appointments aren’t showing up in Acuity, PayPal may have turned off instant payment notification (IPN). When IPN is off, Acuity isn’t notified when clients complete the payment process.
To re-enable instant payment notification, update your instant payment notification settings:
- Depending on your version of PayPal, this will be in PayPal’s My selling tools or My selling preferences panel.
- If PayPal asks for an IPN URL, use https://secure.acuityscheduling.com/scheduleIPN.php.