Using appointment locations

Understand the different location settings in your account.

Set appointment locations to ensure clients and staff know where their appointments are. The appointment location is based on the settings you’ve selected. Appointment location can come from:

• Calendar location
• Video conferencing integration
• Client-entered address
• Appointment type location

Tip: Register for our Acuity Scheduling webinar series where we'll teach you how to use Acuity. In the third webinar in the series, Boost your bookings: Acuity’s features for client engagement and growth, we go over appointment locations and other features that help nurture a booking business, foster client engagement, and unlock new revenue opportunities.

How Acuity decides which location to use

If there's more than one location Acuity could apply to an appointment—such as if there's a location for the calendar and for the appointment type—Acuity uses the list below to pick the highest-ranked option and sets that as the location.

This is how Acuity ranks potential location sources:

1. Video conference - Integrations for video conferencing automatically set a link to the virtual meeting as the location.
2. Address entered by client - You can use an intake form to have each client set their own address as the appointment location.
3. Location by appointment type
4. Location by calendar - If you set location on a calendar, it will be the location of all appointments on the calendar, unless the appointment includes one of the above sources.

Calendar location

This is the most basic and common way to set a location in Acuity. Unless an overriding location is added, all appointments booked onto a calendar carry the calendar’s location.

To set calendar location:

1. In Acuity, click Availability.
2. Click the Calendar settings button for a calendar.
3. Enter a location in the Location field and click Save.

Appointment type

Setting location by appointment type is useful if:

• You have only one calendar.
• You have one type of appointment you always offer in one location.
• You have another type of appointment always held in a second location.

To set locations by appointment type:

• Contact Customer Support and ask us to enable this solution.
• In Acuity, click Appointment types.
• Click Edit next to the appointment type you want to add a location for.
• Below the Location dropdown menu, click Create new location.
• Enter the location name, then click Save. 
• In the top-right, click Save. 

Client address

If you ask your clients to enter their address while booking, you can choose to set their address as the appointment location.

To use client addresses for location:

1. Find an existing form and add a new address question, or create a new form that includes one.
2. In the Add Question field, click Address.
3. Enter a question and, optionally, check the box for Required.
4. Leave the box for Use this address as the location for the appointment checked, and click Save question and form.
5. Use the Show this form when scheduling field to ensure this form is attached to the appointment types for which you need client address locations. If you make any changes, click Save.

Video conferencing

Acuity integrates directly with several video conferencing apps. If one of those integrations is set to create a new video conference when an appointment is scheduled, Acuity sets the video conference information as the appointment location. This is automatically done as soon as you’ve set up the integration. The video conferencing information overrides all other locations.

Change or delete a location

You can also edit or remove a location from your settings. 

Client-entered location

It usually isn’t possible to change the location of an individual appointment, unless the client enters their location when submitting a form. To update a client-entered address:

1. Click the appointment to open the appointment details.
2. Click Edit.
3. In the form answers, near the bottom of the page, change the address the client entered.
4. Click Save.

To stop using client addresses as appointment locations, edit your intake form to remove the address question or make it optional.

Calendar location

To update or remove a calendar location:

1. In Acuity, click Availability.
2. Click Calendar settings for one of your calendars.
3. Enter the updated location, or leave the field blank to remove the location, then click Save.

Video conferencing-based location

To update a video conferencing-based location, update the settings of your video conferencing integration.

Appointment type location

To update or remove an appointment type location:

1. In Acuity, click Appointment types.
2. Click Edit next to an appointment type.
3. To remove the location, click the Location dropdown menu and select None. To update the location, select a different location from the dropdown menu, or click Create new location.
4. Click Save.

Where appointment locations display

Acuity includes the appointment location on the client's confirmation page and calendar invitations. The location also appears anywhere you enter the tag %location% in an automated email template. The default templates for most notification emails already include the tag.