Integrate with Zoom, Google Meet, Join.me, or GotoMeeting to meet with your clients virtually.
Connect video conferencing to Acuity to automatically create virtual meetings for your appointments. Acuity connects directly to four video conferencing providers, and you can choose which appointment types are linked to virtual meetings. The integrations work for one-on-one appointments and group classes.
When to use video conferencing
Use one of Acuity's video conferencing integrations if you want Acuity to generate a new meeting link each time a client books an appointment and each time you offer a class. Each appointment and class will have a unique video link.
If you have a static video link that you want to use for all your appointments and classes, don't use a video conferencing integration. Instead, open your calendar settings and paste your video link into the location field.
Before you begin
Keep in mind:
- These integrations don’t connect video conferencing to other areas of Squarespace, such as commerce or events.
- New appointment types have video conferencing disabled by default. If you create a new appointment type after you enable video conferencing, return to the Integrations panel and update your video conferencing settings to include your new appointment type.
- Each of your calendars can connect to only one video conferencing integration. You can use multiple video conferencing integrations as long as they're connected to separate calendars in Acuity.
- Acuity sets virtual meetings as the location for the appointment types you select. It's not possible for an appointment to have both a physical and virtual location. To offer the same service both in-person and virtually, create two separate appointment types.
Tip: Register for our Acuity Scheduling webinar series where we'll teach you how to use Acuity. In the third webinar in the series, Boost your bookings: Acuity’s features for client engagement and growth, we go over video conferencing and other features that help nurture a booking business, foster client engagement, and unlock new revenue opportunities.
Watch a video
Zoom
To connect to Zoom, you need a Zoom account. Any contributor with Scheduling Administrator permissions can connect Acuity to Zoom.
Acuity can only connect to a single Zoom account, and each Zoom account can only connect to one instance of Acuity at a time.
If you want clients to call into your Zoom meeting by phone, consider adding your Zoom dial-in information to your confirmation email templates.
Note: If you expect to frequently schedule more than 100 video conferencing appointments per day, we recommend you use one of our other video conferencing integrations instead of Zoom.
To connect a Zoom account:
- In Acuity, click Integrations.
- Find Zoom and click Set up.
- Click Connect to Zoom.
- Enter your credentials to log into Zoom, or click SSO, Google, or Facebook to log in through those services.
- Click Pre-approve, then click Authorize.
- Choose the appointment types you want Zoom to work with, and customize your settings. You can allow clients to join before the host, use your Personal Meeting ID to create appointments instead of unique meeting IDs for each appointment, and start meetings with video disabled.
- Under Zoom settings, check any option to enable it for virtual meetings.
- Click Save.
If you receive an error message saying that the app needs pre-approval, visit the Zoom App Marketplace and pre-approve Acuity Scheduling.
Even after Zoom is connected, new appointment types have video conferencing disabled by default. To add video conferencing to a new appointment type, return to the Integrations panel, find Zoom, and click Edit.
Clients attending a group class will receive unique Zoom links, but these links will all lead to the same Zoom meeting.
To connect multiple Acuity users to a Zoom account, start by following the steps for a single user. Then connect individual Acuity calendars to specific Zoom users within that Zoom account.
Google Meet
Only the owner of the Acuity account can set up this integration. You'll need a Google account to do so. Clients can use any email address to join your video meetings from a computer, but they need a Gmail email address to join your video meetings from a mobile device.
To connect to Google Meet:
- Set up syncing between your Acuity calendar and your Google calendar. To learn more, visit Syncing appointments with third-party calendars.
- In Acuity, click Integrations.
- Find Google Hangouts Meet and click Set up.
- Select the appointment types for which you want video conferences.
- If more than one contributor has connected their Acuity calendar to Google, use the syncs with field to search and select which contributor’s Google account creates virtual meetings for each Acuity calendar.
- Click Save.
Even after Google Meet is connected, new appointment types have video conferencing disabled by default. To add video conferencing to a new appointment type, return to the Integrations panel, find Google Hangouts Meet, and click Edit.
Join.me
This integration is available to Join.me users on the Pro and Business plans of Join.me. It isn’t available on the Lite plan.
Any contributor with View & Edit or Administrator permissions can connect Acuity to Join.me. After connecting, you can connect individual Acuity calendars to specific Join.me users.
When you use the %location% tag to include a link to the virtual meeting in your automated emails, Acuity also adds a link to the call-in details and the conference code.
To connect a Join.me account:
- In Acuity, click Integrations.
- Find Join.me, and click Set up.
- Enter your credentials to log into Join.me.
- Select the appointment types for which you want video conferences.
- If more than one contributor has connected to their Join.me account, decide which Join.me account creates virtual meetings for each Acuity calendar.
- Click Save.
Even after Join.me is connected, new appointment types have video conferencing disabled by default. To add video conferencing to a new appointment type, return to the Integrations panel, find Join.me, and click Edit.
GoToMeeting
Any contributor with View & Edit or Administrator permissions can connect Acuity to GoToMeeting. If you're setting up multiple staff members, have each staff member log in and connect this integration individually.
To connect to GoToMeeting:
- In Acuity, click Integrations.
- Find GoToMeeting, and click Set up.
- Enter your credentials to log into GoToMeeting.
- Select the appointment types for which you want video conferences.
- If more than one contributor has connected to their GoToMeeting account, decide which GoToMeeting account creates virtual meetings for each Acuity calendar.
- Click Save.
Even after GoToMeeting is connected, new appointment types have video conferencing disabled by default. To add video conferencing to a new appointment type, return to the Integrations panel, find GoToMeeting, and click Edit.
Share meeting links with your client
Your video meeting links will be set as the location of your appointments and classes.
Appointment location is included in Acuity's default confirmation and reminder email templates. If you've created custom email templates, you can add the link to your virtual meetings by adding the %location% tag.
To include the link in automated text message reminders, toggle the location field on.
Meeting links for recurring appointments
When clients book recurring appointments, Acuity creates separate virtual meetings for each appointment. If you're using Acuity's default email templates, the link for the first appointment is in the initial confirmation email, and the links for each subsequent appointment are in the respective reminder emails.
Reschedule or edit appointments with video conferencing.
If you reschedule an appointment, the virtual meeting link will continue to work. The link itself might update depending on what changed when you rescheduled the appointment.
If you edit an appointment's details, the corresponding virtual meeting will not be updated.
Cancel appointments with video conferencing
If you cancel an appointment, Acuity cancels the corresponding virtual meeting.
Classes with video conferencing
If you use video conferencing for group classes, all class attendees will be assigned to the same virtual meeting. The meeting link isn't generated until the first client books a spot in the class.
Disconnect from video conferencing
To disconnect from a video conferencing integration:
- In Acuity, click Integrations.
- In the Integrations You're Using section, find the integration you want to remove and click Edit.
- Click Disconnect Account, then click OK to confirm.
Change video conferencing integrations
To change video conferencing integrations, disconnect from your current integration, then connect to a new provider.
To change accounts but keep the same integration, disconnect the integration, then connect it again, entering the credentials for the new account.
Whenever you change your video conferencing integration or video conferencing account, the video links for existing appointments will break. You'll need to cancel each of your existing video appointments and rebook.