Using the confirmation page

Customize your confirmation page to thank clients for booking or share information about their appointment.

When your clients finish the booking process, they're shown a confirmation page. The confirmation page includes:

• A success message
• The appointment type, calendar, date, and time
• A link to join the meeting, if you've set up a video conferencing integration
• Buttons to add the appointment to third-party calendars like iCal and Google Calendar
• Buttons to reschedule, cancel, or edit the appointment
• A customized confirmation message, if you've added one
• Prompts for clients to pay for their appointment, depending on your settings

Confirmation messages

Use appointment confirmation messages to tell clients more about your business, what to expect at the appointment, or thank them for booking. You can add images of your space, link to map directions to your location, remind them of your policies and contact info, and more.

You can customize an appointment confirmation message for each of your appointment types. Your message will display under the Cancel, Reschedule, and Edit Forms buttons on the appointment confirmation page.

Tip: If your client adds their appointment to a third-party calendar program such as Google Calendar or Outlook, your confirmation message is included in the event details.

Add a confirmation message

To add an appointment confirmation message:

1. In Acuity, click Appointment types.
2. Scroll down to an appointment type, then click Edit.
3. Under the Name field, click Show a message after scheduling....
4. Customize your message in the text box that appears, then click Update Appointment Type.
5. Repeat Steps 1 to 4 for each appointment type that needs a confirmation message.

Troubleshooting 

You might get an error if you copy and paste text, images, or heavily formatted content into the text field, as this can add hidden characters behind the scenes. To avoid issues, follow our best practices: 

• Type the text directly into the rich text editor. 
• Use the insert image option in the rich text editor to upload images.
• Limit any extra formatting, like changing fonts, font color, or font size.

View a confirmation page

You can open a client's confirmation page to review the instructions and options they had after booking or so that you can send the client the address of their confirmation page. Sending clients the link to their confirmation page can be useful, depending on your settings, if they need to pay for an appointment after booking.

Find a confirmation link

To find the link to a client's confirmation page:

1. In the Calendar panel, click an appointment to open the appointment details.
2. Click , then click Client's confirmation page.