Acuity Scheduling billing if you log in with an Acuity account

If you log into Acuity with an Acuity account, this guide is intended for you. It explains how to access records, update cards, handle declined charges, and switch between monthly and annual plans.

If you log in with a Squarespace account, visit Acuity pricing, billing and invoices or Changing your Acuity billing plan.

You can choose from a variety of Acuity Scheduling plans, paid for on an annual or monthly basis. This guide explains how to enter new card details, troubleshoot failed payments, view your receipts, and change between monthly and annual billing.

Update your card on file

To enter a new billing credit card or debit card:

  1. Go to the My Account page.
  2. Click Update credit card.
  3. Enter the new information, then click Update billing.

Accepted methods of payment

All payments for Acuity Scheduling are in U.S. dollars, and your receipts from Acuity are in U.S. dollars. If your financial institution operates in another currency, there may be a conversion to that currency on their statements.

We accept:

  • Major credit cards, including Visa, Mastercard, American Express, and Discover
  • Debit cards that bear a major credit card’s logo

It’s not possible to pay with:

  • Wire transfers
  • Checks
  • PayPal
  • Purchase orders
  • Bitcoin or other cryptocurrencies

If your card was declined

If your card is declined when we try to charge you for your Acuity subscription, your account won’t be immediately canceled or downgraded.

We’ll send you an email about the decline which will ask you to review your payment details or try a different card. Over the next two weeks, we’ll automatically try to charge the card on file up to three more times.

At the end of those two weeks, if we still can’t process your payment, you’ll be downgraded to our free plan. The free plan limits many of your settings and features. After you update your card, you can upgrade from the free plan to one of our paid plans. All your settings and data are preserved exactly as you left them.

Check card details

To ensure that we can charge your card, check that:

  • All card information is entered correctly in the My account panel
  • That the card hasn’t expired
  • Your financial institution shows any debit card you used is connected to an account with sufficient funds for the charge

If you’ve double-checked those details, but Acuity still can’t successfully charge you, contact your credit card company or bank to ask why the charge is being declined.

View your receipts

You can view your receipts if you currently have or have ever had a paid account.

To review your receipts:

  1. Go to the My account panel.
  2. Click View receipts.

We’re required to collect tax on Acuity subscriptions in some jurisdictions. To learn more, visit our guides on taxes in the United Statesvalue added taxes (VATs), taxes in Canada, or taxes in Australia and New Zealand.

Tip: You can also send your clients receipts when they pay for appointments.

Change your plan

Changes to your plan take effect as soon as you click Upgrade or Downgrade.

To upgrade or downgrade your plan:

  1. Go to the My account panel.
  2. Click Upgrade or Downgrade for the plan you want to use.
  3. If prompted, enter your billing information, then select monthly or annual payment and click the confirmation button at the bottom of the panel.
In addition to the plans in the My account panel, we also offer an Enterprise Plan. If you'd like to talk to someone about the Enterprise Plan, please fill out this form.

Switch between monthly and annual plans

Changes to your billing frequency take effect as soon as you click to make the change.

To switch from monthly to annual billing on your current plan level:

  1. Go to the My account panel.
  2. On your current plan, click Switch to paying annually.
  3. Enter your credit card information.
  4. Click Upgrade and pay annually.

To upgrade or downgrade your plan level, and switch from monthly to annual billing:

  1. Go to the My account panel.
  2. Click Upgrade or Downgrade on the plan level you want to switch to.
  3. Select Pay annually.
  4. Enter your credit card information.
  5. Click Upgrade and pay annually or Downgrade and pay annually.

To switch from an annual plan to a monthly plan, cancel your subscription, then upgrade to the plan level you want on a monthly billing cycle. Your data and settings will all be saved during this transition, but any active subscriptions you've sold to your clients will be canceled during the transition. You can reactivate those subscriptions after you’ve upgraded back to a paid plan.

To switch from annual to monthly billing:

  1. Go to the My account panel.
  2. Click Cancel subscription.
  3. Confirm the cancellation.
  4. Click Upgrade on the plan level you want.
  5. Select Paying monthly.
  6. Enter your credit card information.
  7. Click Upgrade and pay monthly.
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