How do I contact Acuity Customer Support?

If you can't find what you're looking for in our guides, contact us here. Our highly trained support team would love to help you.

Available support options

Live chat support is available in English from Monday to Friday 4:00 AM to 8:00 PM ET. Email support is available in these supported account languages:

• English
• French
• German
• Italian
• Portuguese (Brazil)
• Spanish

Note: We don't offer phone support. To learn more, visit Why Acuity doesn't offer phone support.

Contact support

Visit our contact page or click Open Chat to open the Acuity Assistant chatbot: 

• English language support: Enter your question into the Type your message field. If the bot can’t find an answer, it will connect you to an Advisor through live chat or email. To request a live Advisor at any time, type “talk to support” or “human”.
• Support for other account languages: Choose a topic and fill out the form to send us an email. We’ll reply as soon as we can, but depending on staffing and availability, we may not reply immediately.

Tips for contacting us 

To help us answer your questions quickly, we recommend the following: 

• Be specific. The more details you include about what you have questions about, the better we can understand what you want to achieve. This can include information like your scheduling page URL, a calendar name, or an appointment type. 
• Visuals help. Feel free to upload screenshots or files that show us the problem. We can’t view embedded images, so include them as an attachment to your email.

Why we ask for ownership verification

Depending on your question, we may need to verify that you're the owner or administrator of your account. We do this to protect your privacy and keep your information secure. For example, we might ask you to email us from the address we have on file for your account. To learn more, visit Verifying your account ownership.

Following up with Customer Support

If you contact us by email, you can keep a record of your email conversation and follow up on it:

• To find responses to your previous tickets, search your email inbox for messages from support@acuityscheduling.com
• To follow up on an email conversation, reply to the message
• If you have new questions, visit our Contact page to start a new ticket

Enterprise support

Customers on our Enterprise plan have a dedicated account manager who can support training, help with setup, answer questions and more.

Clients who contact Customer Support

If you’re a client and have an issue with the business you’re scheduling with, such as a payment processing error or questions about your appointment time, please contact the business directly. The Acuity Scheduling team can’t assist on behalf of individual business owners.