Why Acuity doesn't offer phone support

You can email our Customer Support team 24/7, or live chat with them on weekdays. To learn more about both of these options visit How do I contact Acuity Customer Support? 

Our team members are passionate about solving customer problems. We truly believe it wouldn’t be possible to offer the same effective support if we used phones. We stick with online support because it means you get faster, clearer answers:

• Robust troubleshooting: Working online means we can quickly review your account and its specific settings. When we’re troubleshooting a problem for you, these details are invaluable.
• Visual aids: We often ask customers to send us screenshots, videos, and links to help us see what you’re seeing. Similarly, after we find the answer, we can send you annotated screenshots or videos showing how to implement the solution.
• Valuable reference material: Online support keeps detailed records in one place. This means nothing gets lost if we need to send your issue to a specialist in another department. And we'll always have access to previous tickets so the conversation’s context doesn’t get lost.

If you want the real-time conversation of phone support, consider trying live chat. Other customers have told us these live, one-on-one conversations have a similar vibe to phone support, with the online advantages we mentioned above.