Creating coupons for appointments and packages in Acuity Scheduling

Send a code to your client so they can pay for an appointment at a reduced price.

Create coupon codes with Acuity to entice clients to book appointments or buy appointment packages, gift certificates, or subscriptions. During the checkout process, clients enter their coupon code to receive a discount.

After you’ve create a coupon, advertise it or share it directly with clients so they know to use it; the coupon will not be sent automatically to clients.

You decide if the codes are one-time-use only and if they expire. Coupons for appointments and coupons for packages, gift certificates, and subscriptions use the same mechanics, but coupons for appointments can’t be used for packages, gift certificates, or subscriptions, and vice versa. Clients can only apply one code to an appointment they book. That includes package, gift certificate and subscription codes as well as coupon codes. 

Tip: Register for our Acuity Scheduling webinar series where we'll teach you how to use Acuity. In the third webinar in the series, Boost your bookings: Acuity’s features for client engagement and growth, we go over coupons and other features that help nurture a booking business, foster client engagement, and unlock new revenue opportunities.

Create coupons for appointments

To create coupons for appointments:

1. In Acuity, click Appointment Types, then click Coupons. 
2. Click New Coupon for Appointments. 
3. Enter the coupon code details, then click Save Coupon.  Your coupon code can be up to 16 characters.

You can also create a coupon for appointments from the Acuity Scheduling Admin mobile app. 

Note: You can create coupons for appointment types in the Acuity Scheduling Admin mobile app. To create coupons for packages, gift certificates, and subscriptions, use a desktop or mobile browser.

Create coupons for packages, gift certificates, or subscriptions

To create coupons for packages, gift certificates, or subscriptions:

1. In Acuity, click Packages, gifts & subscriptions, then click Coupons. 
2. Click New Coupon for Packages. 
3. Enter the coupon code details, then click Save Coupon. Your coupon code can be up to 32 characters.

Coupon settings

Use these following settings to create a coupon:

How clients redeem coupons

Clients can enter coupon codes during booking by clicking Package, gift, or coupon code. This option appears in two places: the screen where they enter their information and the payment screen.

When using coupons, keep the following in mind:

• If a client uses a coupon for a percentage discount on an appointment, the discount is calculated based on the total cost of the appointment, including any add-ons the client has selected.
• If an appointment requires a deposit, the discount will not apply to the deposit, so clients will still be required to pay the full deposit amount when booking.
• If the client uses a coupon code that can only be used once, when booking more than one appointment, the coupon code will only apply to the first appointment.
• If a client uses a coupon to start a subscription, Acuity applies the coupon only to their first payment.

How to add a coupon for a client

You can also apply a coupon to an existing appointment. To add a coupon code:

1. In Acuity, click Calendar.
2. Find the appointment in your Acuity calendar, and click it to bring up the appointment details.
3. Click Edit.
4. Type the coupon code into the Code field, then click Save.

Note: If you apply a coupon to an appointment a client has already paid for, Acuity shows how much extra they’ve paid, but doesn’t automatically issue a refund. It’s not possible to process refunds in Acuity; instead, process them through your payment processor.

Edit coupons

Editing a coupon’s value changes the discount on past, existing, and future appointments and orders. Editing the coupon's code deletes the previous version of the code and its history. To change the discount only for future uses, or offer a new code with the same discount, create a new coupon instead of editing an existing one.

To edit coupons:

• Appointments - Click Appointment Types, click Coupons, then click Edit.
• Packages, gift certificates, or subscriptions - Click Packages, Gifts & Subscriptions, click Coupons, then click Edit.
• Make your changes, then click Save.

Delete coupons

Deleting a coupon removes the discount from all the appointments and orders on which it’s been used. To discontinue a coupon without affecting already-booked appointments and orders, edit the coupon to expire rather than deleting it. If you delete all your coupons and also don’t offer packages, gift certificates, or subscriptions, Acuity removes the button clients use to enter codes during checkout.

To delete coupons:

• Appointments - Click Appointment types, click Coupons, then click Edit.
• Packages, gift certificates, or subscriptions - Click Packages, gifts & subscriptions, click Coupons, then click Edit.
• Click Delete coupon, then click OK.

Groupon, Living Social, and other deal sites

Deal sites (such as Groupon or Living Social) work best with appointment coupons. You can create a new appointment coupon for your deal, and set the codes to be good for one use total.

Some deal sites, such as Groupon, may give you a list of codes that could be generated when a purchase is made. To create these codes follow the steps for creating a new coupon for appointments, then enter the codes from Groupon in the Coupon codes field.

If the deal site contacts you each time a sale is made, enter the additional codes as you receive them.