Managing client subscription details

Update client payment methods or manually add a client to a subscription. 

You can manage your subscriber's details, or send clients their client subscription page so they can update their subscription details. You can also manually add a client to a subscription. 

Send a link to the client's subscription page 

Clients can manage their subscriptions using the link sent in each subscription payment email, or you can send them a link to their client page. From the link, they can:

• View past payments
• Update their card on file
• Cancel the subscription
• Reactivate the subscription

To send a client a link to their page: 

1. Open the Packages, gifts & subscriptions panel: I log in with an Acuity account | I log in with a Squarespace account.
2. On the left, click Subscribers.
3. Click View next to a subscriber.
4. At the top of the panel, click Client's Page. 
5. Copy the URL from the browser bar and send it directly to your client. 

Edit a subscriber's details

You can also manage subscribers from your Acuity account:

1. Open the Packages, gifts & subscriptions panel: I log in with an Acuity account | I log in with a Squarespace account.
2. On the left, click Subscribers.
3. Click View for a subscription.
4. Click Edit.
5. Edit the subscriber's name, phone number, email address, card number, or next payment date as needed.

Tip: If you change a subscription's Next payment date, the client will be charged on that date each month moving forward. For example, if you have a subscription that renews every month on the 15th, but you override the next payment date and change it to the 20th, the client will now be billed every month on the 20th.

6. To cancel or reactivate a subscription, click the status next to the subscription, then select Canceled or Active from the dropdown menu. 
7. Click Save Changes.

After canceling a subscription, clients can still redeem the existing balance on their subscription until what would've been the next renewal date. However, the subscription code will not be reloaded moving forward. 

Manually add a client to a subscription

To manually add a client as a subscriber:  

1. Open the Packages, gifts & subscriptions panel: I log in with an Acuity account | I log in with a Squarespace account.
2. Click Edit next to the subscription you want to add a client to. 
3. In the Subscribers section on the right, click Add Subscriber. 
4. Enter the client's first name, last name, and email, then click the First payment due field and select a date. 
5. Click Add Subscriber.