Article Summary
Connect to outside calendars to seamlessly manage your time
When you sync your calendar with Acuity, your Acuity appointments will automatically populate on your calendar. You can also have events on your calendar automatically block off time in Acuity.
You can sync Acuity with calendars in:
- iCloud
- Outlook Office 365
- Outlook Exchange
- Outlook.com
Acuity also offers a one-way sync (Acuity events go out, but no events come into Acuity), which you can use with other calendar systems.
If you have staff members who access Acuity, they can sync to their calendars as well.
Note: Availability is always set in Acuity and can't be controlled from your outside calendar.
Watch a video
Tip: Register for our webinar Preparing to book: Customizing and sharing your Acuity schedule where we cover syncing with external calendars.
Create and disable calendar syncs
Each Acuity user or contributor can create one sync with each available calendar service. So you could have a sync to Google and a sync to iCloud, but you couldn’t have two separate syncs to Google.
To learn how to create or disable a calendar sync, including more details about syncing multiple users or contributors, choose your outside calendar option below:
What syncs between calendars
These rules determine what information Acuity sends to your outside calendar, and what is sent from the outside calendar.
What syncs from Acuity to your outside calendar
All your non-class appointments will sync to your outside calendar.
Classes don’t sync to your outside calendar until at least one client signs up to attend. Each class attendee appears on your outside calendar as an individual appointment. For example, a full class with eight seats appears on your outside calendar as eight appointments.
What syncs from your outside calendar to Acuity
Events from your outside calendar will only sync to Acuity if you enable the option to block off time based on your outside calendar.
By default, the titles of synced events from your outside calendar will be visible to other Acuity contributors or users. You can choose to hide event titles by checking Hide event title and only show "Busy" to other users.
What doesn't sync between calendars
You can't sync the following events to Acuity from an outside calendar:
- Events happening at times that you’re listed as unavailable in Acuity.
- Events more than 200 days in the future.
- Events from outside calendars that you have read-only access to.
- Appointments that were synced to the outside calendar from a calendar in your Acuity account. It's not possible to link Acuity calendars from the same account by syncing them to the same outside calendar. Instead, consider using resources.
- Events marked as “Free” in the outside calendars. Google events marked as “Busy,” or Microsoft Outlook events marked as “Busy,” “Working Elsewhere,” “Tentative,” and “Away,” will sync to Acuity.
- iCloud’s travel time feature. Acuity blocks off time from each event's start to its end, but it doesn’t include extra time for travel.
You can't sync the following events to your outside calendar from Acuity:
- Blocked off time created in Acuity.
- Padding before or after appointments. Only the appointment type duration syncs to your outside calendar.
How synced events display in Acuity
Synced events appear individually in the daily and weekly views of your Acuity calendar. In the monthly view, they appear as blocked time.
When anyone except the account owner sets up a sync, their username is displayed with the synced events’ titles in Acuity. If the account owner sets up a sync, no username displays with the event title.
Manage synced appointments using Acuity
To update an Acuity appointment that's synced to your outside calendar, make changes in Acuity. The updates will automatically populate to your outside calendar. This includes canceling and rescheduling appointments.
Google calendar typically shows these updates immediately. Microsoft and iCloud calendars may take up to 10 minutes to update.
If you try to update, cancel, or reschedule an appointment by making changes on your outside calendar, it won’t work. Acuity won’t accept the changes from an outside calendar, and the next time the sync updates, Acuity will replace your changed appointment with one that matches the details in Acuity.
Troubleshoot your calendar syncing
For information on how to solve problems with your calendar sync, visit Troubleshooting calendar syncing.