Marking appointments as no-shows

Keep track of appointments where the client didn't show. 

If a client doesn’t show up for their appointment, you can label the appointment as a “no-show” so it appears in your reports when you filter for no-show appointments. You can also use Acuity's features to limit the number of no show appointments. 

How to mark an appointment as a no-show

You can mark an appointment as a no-show when canceling on behalf of a client: 

1. In Acuity, click Calendar.
2. Click the appointment in the calendar or agenda list.
3. Click Cancel.
4. Check Mark as no-show.
5. Click Cancel Appointment.

You can also mark the appointment as a no-show when canceling from the Acuity Scheduling Admin mobile app. 

Note: If you didn’t take payment at booking, but did require the client to enter valid card information, you can collect payment after a no-show appointment.

What happens when they're marked as a no-show

When you mark a client as a no-show:

• If the client used a package, gift certificate, or subscription code to pay for an appointment, they'll lose the credit. 
• Any upcoming follow-up emails won’t be sent. If you cancel an appointment or mark it as a no-show after the follow-up email has been sent, it won't be recalled or erased.