Article Summary
Keep track of appointments where the client didn't show.
If a client doesn’t show up for their appointment, you can label the appointment as a “no-show” so it appears in your reports when you filter for no-show appointments. You can also use Acuity's features to limit the number of no show appointments.
How to mark an appointment as a no-show
You can mark an appointment as a no-show when canceling on behalf of a client:
- In Acuity, click Calendar.
- Click the appointment in the calendar or agenda list.
- Click Cancel.
- Check Mark as no-show.
- Click Cancel Appointment.
You can also mark the appointment as a no-show when canceling from the Acuity Scheduling Admin mobile app.
Note: If you didn’t take payment at booking, but did require the client to enter valid card information, you can collect payment after a no-show appointment.
What happens when they're marked as a no-show
When you mark a client as a no-show:
- If the client used a package, gift certificate, or subscription code to pay for an appointment, they'll lose the credit.
- Any upcoming follow-up emails won’t be sent. If you cancel an appointment or mark it as a no-show after the follow-up email has been sent, it won't be recalled or erased.