Appointment information for clients

This guide outlines all the information, notifications, and messages that your clients receive after booking an appointment

Appointment confirmation

After a client finishes booking an appointment:

• They’ll be taken to the confirmation page, which includes information about the appointment and options to add the appointment to their calendar, cancel the appointment, or reschedule, depending on your settings.
• They’ll receive a booking confirmation email. The default booking confirmation email template includes appointment information, calendar invitations, and Cancel and Reschedule buttons. You can also customize the template to include different information

Reminders

Before an appointment:

• Each client gets up to three reminder emails. By default, one of these emails is enabled, but you can add up to two more or turn them off. The content of these emails is also customizable. The default reminder email template includes appointment information, calendar invitations, and Cancel and Reschedule buttons. You can also customize the templates to include different information.
• If you’re on the Standard or Growing plan or the Premium or Powerhouse plan, you can send a client one text message reminder per appointment. These messages are disabled by default. You can enable default text messages or, if you’ve verified your business, you can customize the text of the message. If you’re using the default text message, the message is limited to information such as the business name, appointment type, time and date, and calendar name.

Follow-up

After each appointment, clients receive up to six follow-up emails.

If you’re on the Starter or Emerging plan, you can send each client one follow-up email per appointment. If you’re on the Standard or Growing plan or the Premium or Powerhouse plans, you can send each client up to six follow-up emails per appointment. You can also set the follow-up emails to be sent only if the client doesn’t have another appointment booked yet.

The default follow-up email template is blank, so you can customize your follow-up email by editing the template.