Customize the confirmation page

Customize the message clients receive after booking an appointment and find confirmation links to share with them.

After clients book appointments, they reach a confirmation page. You can customize this page with helpful details like what to bring, where to park, or your cancellation policy. Clients can also use the page to manage their booking, complete payments, and add their appointment to their calendar.

What's on the confirmation page?

The confirmation page includes:

• Appointment details, including the date and time.
• A link to join the appointment, if you use a video conferencing tool like Zoom or Google Meet.
• Options to add the appointment to Google, Apple, or Outlook calendars.
• Buttons to reschedule, cancel, or edit the booking.
• A prompt to pay, depending on your payment settings.
• Your custom message, if you added one.

Add a custom message to the confirmation page

You can add a unique message for each appointment type. This message also appears in the event details if clients add the appointment to their personal calendars.

To add a custom message to the confirmation page:

1. Open the Appointment types panel, find the appointment type you want to update, then click Edit.
2. Click Show a message after scheduling.
3. Enter your text in the message box.
4. Click Save.

Find or share a client's confirmation link

You can send clients a direct link to their confirmation page so they can reschedule, cancel, or pay a balance.

To send a client the link to their confirmation page:

1. Open the Calendar panel, then click the appointment to open the details.
2. Click the .
3. Click Client's confirmation page to open it in a new tab.
4. Copy the URL from your browser's address bar and send it to your client.

How can I collect payments with the confirmation link? 

Sending clients a link to their confirmation page is also a great option if you want to email or text a payment link without using the mobile app.

To collect payments through the confirmation page, your settings must allow clients to pay in full at booking.

Note: Older PayPal integrations don't support these payments. You can update your PayPal integration by disconnecting and reconnecting in the Payments panel.

Solve text formatting issues on the confirmation page

Pasting text from elsewhere can accidentally bring over hidden formatting code that causes errors. To prevent this:

• Type text directly into Acuity.
• Avoid complex formatting, such as multiple font colors or sizes.
• Use the Insert Image icon to upload images instead of pasting them.