Creating paired drop-off and pick-up appointments in Acuity Scheduling

If your business processes something for clients, such as tax returns or sewing alterations, you can configure Acuity to prompt clients to book a pair of appointments. 

Clients schedule the drop-off appointment like any other appointment. Then, your confirmation message and automated reminders prompt them to book the pick-up appointment.

Step 1 - Set up the drop-off appointment type

To schedule paired appointments, your client must first book a drop-off appointment. Start by creating an appointment type called Drop-off appointment or something similar and making it public. Your client can then book their own drop-off appointment on your scheduler.

Step 2 - Create a pick-up appointment type

Create another appointment type called Pick-up appointment or something similar, and make it private.

Step 3 - Give clients a direct link for scheduling the pick-up appointment

Once clients have booked the drop-off appointment, send them a direct link to book their pick-up appointment. When they click the link, they’ll be taken to a scheduler with the appointment type already selected.

You can put the link in several places:

• The confirmation message clients see when they finish booking.
• The confirmation and reminder emails Acuity automatically sends the client.

If you've added the information to the confirmation message, you can duplicate the information in any of your email templates using the tag %typeconfirmationmessage%.