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Use private browsing or incognito mode

Troubleshoot common display and account issues caused by stored data in your browser.

You can use private browsing to accept account invites, open password reset links, and view your scheduling page the way a visitor would.

What is private browsing?

When you browse the web, your browser automatically saves your account logins, browsing history, and cookies. It then uses that information to help load the web pages you open.

Private browsing, also known as incognito mode, opens a fresh window that doesn't use your stored data. And once you close that window, your browser forgets everything you did.

Chrome

Computer

To open an incognito window on your computer:

  1. In the top-right corner of a Chrome window, click the Chrome menu icon.
  2. Select New Incognito Window.

To learn more, visit Google's documentation.

Tip: You can also open an incognito window using keyboard shortcuts:

  • Windows, Linux, and Chrome OS: Press Ctrl + Shift + N
  • Mac: Press ⌘ + Shift + N

Mobile

To open an incognito tab on your mobile device:

  1. In the top-right corner of a Chrome window, tap the menu icon.
  2. Tap New Incognito Tab.

To learn more, visit Google's documentation.

Safari

Computer

To open a private window on your computer:

  1. In Safari, click the File menu.
  2. Select New Private Window.

To learn more, visit Apple's documentation.

Mobile

To open a private tab on your mobile device:

  1. In the bottom-right corner of a Safari window, tap the pages icon.
  2. Tap Private.

To learn more, visit Apple's documentation.

Firefox

Computer

To open a private window on your computer:

  1. In Firefox, click the Firefox menu icon.
  2. Select New Private Window.

To learn more, visit Mozilla's documentation.

iOS

To open a private tab on your iOS device:

  1. At the bottom of a Firefox window, tap the Tab icon.
  2. Tap the mask button, and then tap the new tab button to open a new private tab.

To learn more, visit Mozilla's documentation.

Android

To open a private tab on your Android device:

  1. In the top-right corner of a Firefox window (or at the bottom of the page, depending on your device) tap the Firefox Menu button.
  2. Tap New Private Tab.

To learn more, visit Mozilla's documentation.

Microsoft Edge

To open an InPrivate window on your computer:

  1. In Microsoft Edge, click the More (...) icon.
  2. Select New InPrivate window.

To learn more, visit Microsoft's documentation.

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