Acuity and Squarespace - FAQ

In April 2019, Acuity became a part of Squarespace. Here are the answers to some common questions about the change:

Is the Acuity product I love going away?

Nope! We're going to keep doing what we've always done. But we do expect our product to improve even faster, thanks to the additional resources Squarespace will provide.

What's changing?

You can expect our ability to integrate with Squarespace to grow over time. 

What is this Squarespace thing, anyway?

Squarespace is the all-in-one platform to build a beautiful online presence. If you need a domain, an impeccably designed website, an online store, a marketing campaign, or all of the above, they have you covered. Check out Squarespace.

Is pricing changing?

There are not any plans to change our pricing right now.

Will I need to have a Squarespace website to use Acuity?

You'll still be able to embed your Acuity scheduler in any webpage, hosted anywhere.

Is there anything Acuity customers need to do?

Just keep being awesome. Your account will continue to run without a hiccup.

If I have questions about Acuity or Squarespace, where do I send them?

Acuity questions still go to Acuity support, and Squarespace questions still go to Squarespace.

What’s happening to the Acuity staff?

Someone new is signing our paychecks. Otherwise, not much is changing at all. The entire staff will still be here to help you with all things Acuity!

Where can I find out more?

We held a town hall webinar for Acuity users to ask questions. Watch a recording of the webinar.  You can also learn more here.

Anything else I should know?

As of May 22, 2019, existing Acuity customers will be subject to Squarespace’s terms of service and privacy policy. If you entered into any Business Associate Agreement with Acuity (BAA), by continuing to use Acuity services after May 22, 2019, you consent to the assignment of that BAA to Squarespace. If you have entered into an International Data Transfer Agreement (IDTA)with Acuity, as of May 22, 2019, that IDTA will no longer be in effect, and you agree that Squarespace transfers data outside of the European Economic Area, the UK or Switzerland through the mechanism known as the Standard Contractual Clauses (also known as Model Contractual Clauses) adopted by the European Commission decision (C(2010)593) of 5 February 2010 (as may be amended from time to time by European Commission decision) pursuant to the GDPR for the lawful transfer of personal data to third countries (including the United States), as explained in greater detail in Squarespace’s terms of service, data processing addendum and privacy policy. If you have questions specifically about these policies, send them to

Have more questions? Submit a request