Acuity is legally required by some jurisdictions to collect tax when we bill you for your Acuity plan. If we collect tax from you, it will be clearly listed on your receipt. Tax rates vary by jurisdiction.
In this article:
Note: If you’re wondering how to collect sales tax from your clients, read more here.
U.S. sales tax⚓
We will collect sales tax when billing residents of the following states and cities:
- Chicago, Illinois
- Denver, Colorado
- New Mexico
- New York
- Rhode Island
- South Carolina
- South Dakota
- Washington, DC
- West Virginia
European Union Value Added Tax and Australian Goods and Services Tax⚓
We collect VAT from customers in the EU and U.K, and GST from customers in Australia. If your business is registered for VAT or GST and you verify this registration with us, we won’t collect VAT or GST on your purchase. To enter your EU or U.K VAT number or Australian Business Number, go to the My Account page and click Update Credit Card. Please enter these numbers without spaces.
Note: If you’re based in Ireland, you do business with Squarespace Ireland Ltd., and we must collect VAT with your payment — even if you have a valid VAT ID.
We collect federal tax across Canada and provincial taxes in British Columbia, Quebec, and Saskatchewan. In various locations, we collect:
- Province Sales Tax (PST) - Province-level sales tax. Rates vary by province.
- Quebec Sales Tax (QST) - Province-level sales tax for residents of Quebec.
- Goods and Services Tax (GST) - Federal tax on goods and services for residents of Canada.
- Harmonized Sales Tax (HST) - Combined federal and provincial tax.
Your billing address determines which of those taxes we collect. If you believe we’ve categorized you incorrectly, please check that we have your correct address going to the My Account page and clicking Update Credit Card.
If you're exempt from GST/HST and/or QST, verify your exemption by updating the billing card we have on file for you to include your registration number or numbers.
QST numbers should be 16 digits with no spaces. GST/HST numbers should be 15 digits with no spaces and should include the code RT. The code confirms your business is registered to collect GST/HST and is therefore exempt.
Report an error or exemption⚓
If tax is listed on your bill, but you don’t live in a region where we collect sales tax, VAT, or GST, please make sure that your billing address is correct in our system.
- Go to the My Account page.
- Scroll down to the Current Plan section.
- Click the Update Credit Card button.
- Make any needed changes to your address.
- Click the Update Billing button.
Some customers, such as certain nonprofit groups and government agencies, are exempt from sales tax. If we are collecting tax on your bill and you believe that you qualify for an exemption from sales tax, please contact us. U.S. users should be sure to attach a copy of a sales tax exemption certificate acceptable to the relevant taxing authority.