In this article:
Syncing with One Google Account⚓
To Enable the Sync:
- Make sure you have a paid Acuity plan.
- Go to Business Settings > Sync with Other Calendars. Click on Google Calendar at the top.
- Click Connect to Google Calendar
- Sign in to the Google account that you want to sync with.
- Click Allow to permit Acuity to access your Google account.
To Set Up the Sync:
- Go to Business Settings > Sync with Other Calendars. Click on the Google Calendar tab at the top. Find the Acuity calendar that you want to sync.
- In the corresponding dropdown menu, select the Google calendar you want to sync. This will cause Acuity events to be sent to the Google calendar.
- Below the dropdown menu is a checkbox labeled block off time in Acuity from (name of calendar). If you want events from the Google calendar to sync into Acuity (and block off time), check this box.
- You can also have other Google calendars send events to Acuity, if they are shared with the Google account you used to set up the sync. To do this, select the other calendars from the dropdown menu(s) below the line that reads “and also block off time from.”
Syncing with Multiple Google Accounts⚓
If each Google account belongs to a different staff member:
- Add each staff member as an Acuity user, following the steps described in this article.
- Make sure that each staff members has at least “View & Edit” access.
- Have each staff member log in to Acuity and follow the steps in Syncing with One Google Account to set up their sync.
If all the Google accounts belong to you:
- Pick one Google account to be your “main” Google account.
- Share all the other Google calendars with that single Google account, making sure that you give the account permission to make changes to events.
- Sync to the “main” Google account using the steps in Syncing with One Google Account. (The calendar you pick in the syncs with section will be the only one that receives events directly from Acuity. However, because Google Calendar will allow you to view events from several calendars at once, you’ll still be able to see all your Google events in one place if you wish.)
- Use the and also block off time from section to add the other Google calendars.
If nothing is syncing:
Has your Google password changed? Changing your Google password revokes Acuity’s access to your Google account. You can reconnect the sync by going to Business Settings > Sync with Other Calendars and clicking on the Google Calendar tab.
Did you just set up the sync? After a sync is first created, it can take up to 20 minutes for events to transfer between Acuity and Google. After that initial delay, events should sync near-instantaneously.
Are the correct calendars synced? Go to Business Settings > Sync with Other Calendars and click on the Google Calendar tab. Check that the sync is set up for the Acuity calendar you want, and verify the Google calendar or calendars involved in the sync.
If Google events aren’t reaching Acuity:
Are the events marked "Busy" or "Free" in Google? Google has the ability to mark each event as either "Busy" or "Free". Only events marked as "Busy" will sync into Acuity. To change an event from "Free" to "Busy":
- Click on the event in Google Calendar to bring up its details.
- Select the pencil icon to edit the details.
- Use the dropdown menu to change the event’s status from "Free" to "Busy".
- Save your changes.
Are the events during hours that you’re available in Acuity? To keep Acuity’s appointment calendar concise and readable, Acuity does not display hours of the day that are outside of an Acuity account’s availability.
For example, if you’re available in Acuity from 8am to 5pm, a Google event at 3am won’t be visible, because Acuity isn’t showing you 3am. But the sync is still going on (and the monthly view will show that there is a blocked-off time that day, even though it will be outside the range you can see in the daily view). If you decided to change your Acuity availability to 3am to 5pm, the synced event would show up.
Are your settings doing what you want? Go to Business Settings > Sync with Other Calendars and click on the Google Calendar tab. Check that:
- The box to block off time in Acuity has been checked.
- Any other linked/shared Google calendars that should also be blocking off time from the same Acuity calendar are selected in the dropdown menu(s) below the line that says and also block of time from.
Are the Google calendars you’re trying to sync with shared with the Google account you have connected to Acuity? If you’re trying to sync to multiple Google calendars, but those calendars aren’t all accessible from one Google account, you won’t be able to complete your sync from one Acuity log-in. Solutions are to either share the calendars to one Google account or use multiple Acuity log-ins. Read Syncing with Multiple Google Accounts for more details.
If Acuity events aren’t reaching Google
Are you viewing the correct Google calendar? It’s possible to have several Google calendars that are accessible from one Google account. If the Google calendar you’re syncing with isn’t being displayed in Google, you won’t see the synced events. If you’re viewing through the Google Calendar website, this setting is controlled in the My Calendars section.
Are you viewing the events in a calendar app? If you’re using an app to track your calendar, use a browser to go to the Google Calendar website and log in. Make sure that the correct Google calendar is selected in the My Calendars section on the left. If the Acuity events show up, you know that the problem is with the connection between Google and your app, not the connection between Acuity and Google.
If none of the troubleshooting steps above work:
- Take a deep breath. We’re here to help.
- Find an upcoming event that isn’t syncing. Note the name, date, and time of the event, as well as whether it is failing to go from Google to Acuity or from Acuity to Google. You’ll need to relay this information to us.
- Make sure you know the name of any app you’re using to view your calendar. You’ll need to give us this information as well.
- Go to the Google Calendar website and take a screenshot of the date of the event that isn’t syncing, including the left menu bar.
- Include all of the information you’ve gathered in an email to us. Please be sure to include the screenshot. We’ll be in touch with you shortly.