Make Me Look Busy & Minimize Gaps in Scheduling

Make Me Look Busy and Minimize Gaps in Scheduling are settings that hide some of your availability from your clients. Make Me Look Busy to make you look like you're in high demand, while Minimize Gaps is designed to maximize your day by clustering your appointments together.

Note: If you use both Make Me Look Busy and Minimize Gaps in Scheduling, on completely open days, Make Me Look Busy will be used to show only a percentage of available slots. Once at least one appointment is booked, Minimize Gaps will take over and show only spots next to other appointments.

Make Me Look Busy

This feature is great if you have a lot of availability but want to appear a bit more booked up or busy to your clients.

You will still see your entire availability on the admin side of Acuity. Clients scheduling through Acuity will only see some of your total time slots.

You choose the percentage of slots Acuity will hide. Acuity will show the rest to your clients.

As slots are booked, they are hidden (and are counted as hidden). So the number of slots displayed to clients will remain the same until Acuity starts to run out of slots. At that point, only the remaining open slots can be displayed.

As an example, here is how Acuity displays availability on a day with 10 time slots, when 50 percent of availability is hidden:

Appointments Booked Slots Still Available on the Admin End Slots Shown to Clients
0 10 5
1 9 5
2 8 5
3 7 5
4 6 5
5 5 5
6 4 4
7 3 3
8 2 2
9 1 1

To enable Make Me Look Busy:

  • Go to Business Settings > Availability.
  • Click on Edit Default Scheduling Limits.
  • Scroll down to the Make Me Look Busy section.
  • Check the box for Reduce the number of available appointments by and enter a percentage.
  • Click Save Limits.

Note: Make Me Look Busy does not apply to group classes, which you choose to offer at specific times.

Minimizing Gaps in Scheduling 

If you are offering many different start times and want to avoid having bursts of downtime scattered through your day, this feature can help.

Minimize Gaps will show your clients only open slots that are before or after your existing appointments. 

You can eliminate all gaps with this feature, or eliminate small gaps, but allow larger gaps of 2-6 hours between groups of appointments.  

If there are no appointments booked yet on a given day, the system will show all time slots until the first appointment is booked. Once an appointment is booked, Acuity will switch to showing only specific slots in order to minimize gaps.

If your account is set up to allow multiple appointments at the same time, the system will try to fill every opening in one time slot before opening up a new time slot.

To enable Minimize Gaps:

  • Go to Business Settings > Availability.
  • Click on Edit Default Scheduling Limits.
  • Scroll down to the Minimize Gaps in Scheduling section.
  • Check the box marked Reduce the number of gaps between appointments and cluster them by:
  • Choose either eliminating all gaps or eliminating small gaps but allowing big gaps.
  • If you choose big gaps, select how big the gaps must be to be allowed from the dropdown menu.
  • Click Save Limits.


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