Replacing unsupported payment processors

Acuity has stopped supporting existing integrations with PayPal Pro, Braintree and Authorize.net. This change helps us focus on developing new payment features for Acuity and improving the client booking experience. It will also give you access to new Acuity features, such as the Pay What You Want payment feature and built-in invoices.

If your payment processor has become disabled because we no longer support it, ‌we strongly recommend that you switch to Stripe, Square, or PayPal Standard to continue accepting payments.

This guide explains how to connect to a new payment processor and highlights key differences among our supported payment processors to help you decide which is best for you.

Connect a new payment processor

You can use our standard PayPal integration (rather than PayPal Pro) or connect to Stripe or Square instead.

If you’re switching to Stripe or Square, we recommend creating an account with them before you begin connecting.

Note: If you sell subscriptions, follow the steps below after connecting a new payment processor.

To connect your new payment processor:

1. In the Payment settings panel, find the payment processor you want to integrate, and click Connect.
2. Follow the prompts to connect your new payment processor.

Choose a new payment processor

Acuity supports integrations with Stripe, Square, and PayPal Standard. You can also combine PayPal Standard with Stripe or Square.

Each processor supports different features and payment methods. Use the information below to decide which is best for you.

Payment processor features

Each payment processor has different features you can use with Acuity:

* Card readers can only be used in the Acuity Scheduling Admin mobile app and only by businesses with Square accounts based in the United States. To learn more, visit Accepting Acuity payments in person with Square.

** PayPal Standard users can accept tips with our new scheduling experience, which we’re in the process of rolling out. The new scheduling experience isn’t available to all users, and there isn’t a definite date that you should expect to have access.

Learn more about support payment processor options. 

Selling subscriptions after switching payment processors

If you sell subscriptions through Acuity, you need to connect to Stripe or Square to continue selling them; it’s not possible to sell subscriptions using only our supported PayPal Standard integration.

After you switch payment processors, you’ll need new payment information for each active subscription. You can enter this information yourself, or ask your clients to enter it for you.

Any active subscriptions that haven’t been updated at their next renewal date will be canceled. If subscriptions are canceled, you can reactivate them by updating the client’s payment information.

To review if you have active subscriptions:

1. In the Packages, Gift Certificates & Subscriptions panel, open the Subscribers panel.
2. Active subscriptions will have an entry in the Next payment due column.

To enter subscription payment information yourself:

1. In the Packages, Gift Certificates & Subscriptions panel, open the Subscribers panel.
2. For a subscriber, click View, scroll to the Payments section and next to No card on file, click change.
3. Select New Credit Card, enter the client’s payment details, and click Update Credit Card.
4. Repeat Steps 3 and 4 for each subscriber.

To ask your clients to update their own payment information:

1. In the Packages, Gift Certificates & Subscriptions panel, open the Subscribers panel.
2. For a subscriber, click View, then click Client’s Page.
3. Copy the URL of the page and use your email program to send it to your client, with a note asking that they update their payment information.

Learn more about selling subscriptions with Acuity.