Replacing unsupported payment processors

As of Sept 16, 2024, Acuity will stop supporting existing integrations with Authorize.net and Braintree. This change will help us focus on developing new payment features for Acuity and improving the client booking experience. It will also give you access to new Acuity features, such as the Pay What You Want payment feature and built-in invoices.

If you currently use Authorize.net or Braintree with Acuity, ‌we strongly recommend that you switch to Stripe, Square, or PayPal to continue accepting payments after Sept 15, 2024.

This guide explains how to make the switch. It also highlights key differences among our supported payment processors to help you decide which is best for you.

Switch payment processors

To switch processors, first disconnect your existing payment processor, then connect a new one. When you disconnect your existing payment processor, your Payment Settings panel will update to the latest version of Acuity. You can then connect your new processor. We recommend choosing a new payment processor and creating an account with them before you begin switching.

Note: If you sell subscriptions, follow the steps below after switching payment processors.

Disconnect your existing payment processor

To disconnect your payment processor:

1. Go to the Payment Settings panel.
2. In the Accept payments from clients using dropdown menu, choose None.
3. Click Save settings.

After you make this change, the payment processor will disconnect and the Payment settings panel will update.

Connect a new payment processor

To connect your new payment processor:

1. In the Payment settings panel, find the payment processor you want to integrate, and click Connect.
2. Follow the prompts to connect your new payment processor.

Choose a new payment processor

Before you change processors, choose which of our supported payment processors you’d like to use, and create an account with them.

Acuity supports integrations with Stripe, Square, and PayPal. You can also combine PayPal with Stripe or Square.

Each processor supports different features and payment methods. Use the information below to decide which is best for you.

Payment processor features

Each payment processor has different features you can use with Acuity:

* Card readers can only be used in the Acuity Scheduling Admin mobile app and only by businesses with Square accounts based in the United States. To learn more, visit Accepting Acuity payments in person with Square.

** PayPal users can accept tips with our new scheduling experience, which we’re in the process of rolling out. The new scheduling experience isn’t available to all users, and there isn’t a definite date that you should expect to have access.

Learn more about support payment processor options. 

Selling subscriptions after switching payment processors

If you sell subscriptions through Acuity, you need to connect to Stripe or Square to continue selling them; it’s not possible to sell subscriptions using only our supported PayPal integration.

After you switch payment processors, you’ll need new payment information for each active subscription. You can enter this information yourself, or ask your clients to enter it for you.

Any active subscriptions that haven’t been updated at their next renewal date will be canceled. If subscriptions are canceled, you can reactivate them by updating the client’s payment information.

To review if you have active subscriptions:

1. In the Packages, Gift Certificates & Subscriptions panel, open the Subscribers panel.
2. Active subscriptions will have an entry in the Next payment due column.

To enter subscription payment information yourself:

1. In the Packages, Gift Certificates & Subscriptions panel, open the Subscribers panel.
2. For a subscriber, click View, scroll to the Payments section and next to No card on file, click change.
3. Select New Credit Card, enter the client’s payment details, and click Update Credit Card.
4. Repeat Steps 3 and 4 for each subscriber.

To ask your clients to update their own payment information:

1. In the Packages, Gift Certificates & Subscriptions panel, open the Subscribers panel.
2. For a subscriber, click View, then click Client’s Page.
3. Copy the URL of the page and use your email program to send it to your client, with a note asking that they update their payment information.

Learn more about selling subscriptions with Acuity.