Zoom.us Acuity Integration

*Note: Free Zoom accounts do not get an API key, and cannot be connected to your Acuity account. 


New appointments booked in Acuity will create new meetings in Zoom. When appointments are rescheduled or cancelled, we'll update your existing meetings in Zoom. Editing existing appointment details will not create or update meetings in Zoom.

We'll automatically set the location for calendar events with the Zoom meeting details. To add the meeting details to your email notifications, head to the Business Settings > E-mail Settings page and add the %location% tag to your client confirmation and reminder emails for your Zoom appointment types.

The %location% tag will send your client the meeting link and the meeting ID.  To include dial-in numbers, you can add your preferred dial-in number(s) from https://zoom.us/zoomconference to the notifications as well.


Once you have your integration set up, all new upcoming appointments booked after your integration is set up will show up in your Zoom Upcoming Meetings area in the desktop app:



Multiple Accounts

Only the main Acuity admin can connect their own Zoom account under Business Settings > Integrations.  If the Zoom account has multiple users, the main Acuity admin can assign which Zoom users create meetings for Acuity Calendars in the Zoom settings.

Classes & Recurring Appointments

If your account was created after Feb 2, 2018, class attendees will automatically share the same virtual meeting.  If your account was created before Feb 2, 2018, this functionality will be enabled by default when you set up integration, and you can turn it on or off in the integration settings.

Join Before Host

Enable Join Before Host by ticking the box in your Zoom.us settings inside Acuity, allowing your clients to join the meeting before you.

Zoom.us Personal Meeting URL

Zoom does support scheduling meetings with your Personal Meeting URL or ID.  Under your Zoom settings in Acuity, just tick the box for Personal Meeting ID to schedule meetings.

Start Meeting Without Video

If you select the Start meetings without video checkbox, all new meetings will start with the video off by default. If the box is not selected, all meetings created through Acuity will start with the video on.

How Acuity Accesses Your Zoom Account

Enabling this integration will allow Acuity to do these things in your Zoom account:

  • Create, manage and delete meetings.
  • Retrieve a list of all users on the account. (So we can help you schedule meetings with specific people.)
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