Join.me

Connect Join.me with Acuity to automatically create virtual meetings for your appointments. When appointments are rescheduled or cancelled, your existing meetings in Join.me will be updated. 

 

Note: This integration is available on the Pro and Business plans of Join.me. It is not available on the Lite plan. For more information on Join.me's plans, check out their pricing page.

 

Setting up Join.me

  1. Navigate to Business Settings > Integrations.
  2. Find Join.me and click Set Up.
  3. Click Connect to Join.me.
  4. On the Join.me page you're taken to, enter your credentials to log in.
  5. Click Accept.
  6. Select the appointment types you'd like to create virtual meetings for.
  7. Click Save.

Each Acuity user with at least "View & Edit" access can connect their own Join.me account. 

If multiple users have access to the same calendars, the main admin can assign each user’s Acuity username in the field next to their Acuity calendar in the Join.me integration settings.

 

Sending meeting details to clients:

Acuity will list the Join.me meeting details as the appointment’s location. You can generate these details in automated emails to clients by adding the %location% tag to email templates.

 

Recurring appointments and group classes:

When clients book recurring appointments, Acuity will create a separate Join.me meeting for each appointment. The initial confirmation email will include the link for the first appointment, and the reminder emails for each individual appointment will contain their respective links. 

If you use Join.me for group classes and your Acuity account was created after February 2, 2018, class attendees will automatically share the same virtual meeting.  If your Acuity account was created before February 2, 2018 this functionality will be enabled by default when you set up integration, and you can turn it on or off in the integration settings.

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