Set Up Your Availability


In this guide:

Acuity will allow you to book as many appointments as fit into your availability.  If your hours are 9:00am-5:00pm and you offer 60-minute appointments, the last available appointment will be 4:00pm.

You can set up your hours in Business Settings > Availability.

Regular Weekly Hours

If you work regular weekly hours Monday-Friday from 9:00am-4:30pm, with an hour lunch break at noon, you would set your hours to "9:00am-12:00pm, 1:00pm-4:30pm" (be sure to separate time ranges with a comma).



Availability for Specific Days

If you need to modify the schedule for just one day, or extend your hours, this is where you want to makes these changes. If your business does not have regular weekly hours, uncheck the "This calendar has regular hours every week" box. Otherwise, you can keep that box checked and adjust the availability for certain dates.

Next, scroll down to the full calendar view and enter in your availability for individual dates. You'll have to enter in your times manually for each date for this option.


Scroll down to the monthly availability calendar and click on an individual date on the calendar, then edit those hours for each specific day.

For instance, if you wanted to change your hours on May 17th to be available from 11:00am-7:00pm you would:

  1. Click on May 17th on your availability calendar.  
  2. Set the hours to "11:00am-7:00pm" for that day.
  3. Click "Set Hours" to finalize your availability.


When you’re finished, the calendar will display all of your regular hours like normal (if you also have regular hours), but will BOLD the exceptions that you've entered.


Availability for Specific Hours & Start Times 

If you'd like to set up specific start times for your appointments, there are two options:

First, head to scheduling limits to change the number you see in the "Display start times for appointments..." settings to the timing you would like to set for each appointment start time.


Your second option would be to go to Availability and list exact start times as a list , rather than a time range, for your availability. In this example you would enter in a list of exact start times: 9am, 9:30am, 11am, 12:30PM. That will look like this:



Holiday/Vacation Hours (or Block Off Time) 

If you have a holiday or vacation coming up for which you need to take off time, you can block off time for the dates you plan to be closed!

  • You can do this with the Block button, located above your main Appointment Calendar.Screen_Shot_2017-05-24_at_11.27.38_AM.png
  • Or, go to Availability Settings and scrolling down to the full calendar view > click on the days you want to be closed > and delete the hours from that day.asgif.gif
  • The day will show as Closed on the calendar, and no appointments can be booked by the client from the Client's Scheduling Page.
    • You can book from the admin side to override your blocked time settings.
    • If you want to go back to your regular hours, click on the day marked Closed and click Switch back to regular hours...


You can learn more about blocking off time in your Acuity calendar here. 

Setting Up a Temporary Schedule 

If you need to create different hours seasonally, or for any temporary timeframe, you can do that, too.

  • Head on over to your Availability & Calendars and click on one of your calendars to start.
  • Scroll down to the Availability for Specific Days section at the bottom and click on the first date when you'd like for your summer hours to start.

For example, if you'd like for summer hours to begin May 15th, you'll click on that date in the calendar. You'll see a pop-up that includes a link for "Until end date..." Go ahead and click on that!


From there you'll be able to chose the last day of your summer hours. Go ahead and fill in your availability for each day of the week and click on the "Set Hours" button when you're finished.
Once the end date you specified passes, your hours will revert back to your regular weekly hours.

You can repeat these steps for your other calendar as well!

Alternate Weekly Hours

Want to alternate weekly hours? We’ve got a magic wand for that, too. Click on into this article to find out how.



Limit the Number of Appointments Per Day, Per Week & Double Booking

Want to limit the number of appointments per day and/or per week? You can set the max number of appointments you can accept each day and/or each week under Settings for each calendar in Availability & Calendars. This is also the area were you can opt to allow for double booking.

 You'll have four choices to choose from in the dropdown

  1. Either to accept a number of appointments till you're fully booked
  2. Set a maximum amount of appointments you want to allow per day
  3. Set a maximum amount of appointments you want to allow per week
  4. Set a maximum amount of appointments you want to allow for each day and another maximum you want to allow for each week


Set Limits for Specific Appointment Types 

You can also set this up per appointment type or grouping of appointment types, too. To do this, you'll want to dive into the magical realm of setting up your Availability by Appointment Type. You'll want to read this article for the complete lowdown on this feature!

You'll see the same settings to choose from for specific appointment types or groupings once you set up Availability by Appointment Type:


When you click (change), more settings will be revealed to set up your scheduling limits per type or grouping.


Limit How Far in Advance Appointments can be Scheduled

Want to limit how far in advance clients can book? The minimum and maximum amount of time in advance clients are allowed to book can be set under Scheduling Limits. This is the lead time for appointments. You can set different lead times by calendar, or if you set different availability for different appointment types it can also be set per group of appointment types.

Complex Setups

Have a more complex setup, like 4 therapists who share rooms on certain days? Contact us and we can help walk you through getting set up.

Video Tutorial

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