Facebook Business Integration

The Facebook Business Integration allows you to connect your Facebook business page to your Acuity account, enabling clients to book directly through Facebook.

In this article:

How to set up the Facebook Business integration

What you need:

Setting up the integration:

  • Go to Business Settings > Integrations.
  • Scroll to the Web Builders & Social section, find Facebook Business & Instagram, and click Set Up.
  • Click Connect to Facebook.
  • Click to continue as yourself if Facebook has automatically detected your account, or sign in.
  • Click Continue to connect Acuity Scheduling to Facebook.
  • If you do not already have a Facebook Business Manager, you will be prompted to create one. Then select the Facebook Business Manager you want for this connection and click Continue.
  • Facebook will display the different areas of Facebook and Instagram that will be connected. Click Continue.
  • Facebook will display the required permission for Acuity Scheduling. Click Next.
  • Click Done.

What the Facebook Business integration does

The Facebook Business integration adds Acuity to your business page in three ways:

A book now button is added to your profile

This will happen automatically. The button will lead to your main client scheduling page.

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You can send your scheduling page through Facebook Messenger

When communicating with potential clients via Facebook Messenger, you can insert a link to your scheduling page in your messages using the Send Availability feature.

Facebook automatically suggests this option if you or the client mentions a specific time. To trigger it without mentioning a time, click the calendar icon at the bottom of the messaging window.

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Facebook will display a small scheduler on your profile

Facebook will display an element on your business' page called Featured Services. Clients can click on those services to book, or on see all to be taken to your main client scheduling page.

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Choosing the appointment types in the Featured Services area

To change which appointment types are displayed:

  • Go to Business Settings > Integrations.
  • Go to the Web Builders & Social section and find the Facebook Business & Instagram integration.
  • Click the Set Up button.
  • Use the drop-down menus to select up to three appointment types to appear on a small scheduler on your Facebook Business Page.
  • Click Save Settings.

Note: Because Facebook caches information about your page, it's normal for changes to take about 24 hours to show up on your page.


Disabling the Facebook Business Integration

  • Go to Business Settings > Integrations.
  • Find the Facebook integration under Integrations You're Using, and click Edit.
  • Click Disconnect from Facebook.

Troubleshooting the Facebook Business Integration

If you see an error when you try to connect to the Facebook Business Integration, check that your Acuity account has a business name entered and is using a currency that Facebook supports.

To make sure you've entered a business name, go to the My Account page.

To set your currency, go to Business Settings > Payment Settings. You can also consult the list of currencies Facebook supports.

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