Facebook Business Integration

The Facebook Business Integration allows you to connect your Facebook business page to your Acuity account, enabling clients to book directly through Facebook.

In this article:

How to set up the Facebook Business integration

What you need:

  • A Facebook Business Page
  • An Acuity account

Setting up the integration:

  • Go to Business Settings > Integrations.
  • Go to the Web Builders & Social section and find the Facebook Business integration. This is separate from the Facebook Pixel integration in the Analytics & Conversion Tracking section.
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  • Click the Set Up button.
  • Click the Connect to Facebook button.
  • Sign in or click to continue as yourself.
  • Check off the business page that you want to connect with Acuity.
  • Click Next.
  • Make sure that the button for Enable business features on your Page is set to Yes.
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  • Click Next.
  • Click Done.
  • Click OK.
  • Use the drop-down menus to select up to three appointment types to appear on a small scheduler on your Facebook Business Page.
  • Click Save Settings.

What the Facebook Business integration does

The Facebook Business integration adds Acuity to your business page in three ways:

Clients can book directly from your posts

The integration adds a new class of posts, which include a Book Now button that leads to your main client scheduling page. When creating a post, use the highlighted button.

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The posts will look like this:

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A book-now button is added to your profile

This will happen automatically. The button will lead to your main client scheduling page.

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You can send your scheduling page through Facebook Messenger

When communicating with potential clients via Facebook Messenger, you can insert a link to your scheduling page in your messages using the Send Availability feature.

Facebook automatically suggests this option if you or the client mentions a specific time. To trigger it without mentioning a time, click the calendar icon at the bottom of the messaging window.

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Facebook will display a small scheduler on your profile

Facebook will display a feature on your business' page called Featured Services. Clients can click on those services to book, or on see all to be taken to your main client scheduling page.

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To change which appointment types are displayed:

  • Go to Business Settings > Integrations.
  • Go to the Web Builders & Social section and find the Facebook Business integration. This is separate from the Facebook Pixel integration in the Analytics & Conversion Tracking section.
  • Click the Set Up button.
  • Use the drop-down menus to select up to three appointment types to appear on a small scheduler on your Facebook Business Page.
  • Click Save Settings.

Note: Because Facebook caches information about your page, it's normal for changes to take about 24 hours to show up on your page.


How to disable the Facebook Business Integration

  • Go to Business Settings > Integrations.
  • Find the Facebook integration under Connected Apps, and click Set Up.
  • Select Disconnect from Facebook.
  • Click the link to Facebook's Business Tools.
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  • Check the box next to Acuity Scheduling and click Remove.
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  • Click Remove on the window that pops up.
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