Facebook Business Integration

The Facebook Business Integration allows you to connect your Facebook business page to your Acuity account, enabling clients to book directly through Facebook.

In this article:

How to set up the Facebook Business integration

What you need:

  • A Facebook business account
  • An Acuity account

Setting up the integration:

  • Go to Business Settings > Integrations.
  • Go to the Web Builders & Social section and find the Facebook Business integration. This is separate from the Facebook Pixel integration in the Analytics & Conversion Tracking section.
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  • Click the Set Up button.
  • Click the Connect to Facebook button.
  • Sign in or click to continue as yourself.
  • Check off the business page that you want to connect with Acuity.
  • Click Next.
  • Make sure that the button for Enable business features on your Page is set to Yes.
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  • Click Next.
  • Click Done.
  • Click OK.

What the Facebook Business integration does

The Facebook Business integration adds Acuity to your business page in three ways:

Clients can book directly from your posts

The integration adds a new class of posts, which include a Book Now button that leads to your main client scheduling page. When creating a post, use the highlighted button.

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The posts will look like this:

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A book-now button is added to your profile

This will happen automatically. The button will lead to your main client scheduling page.

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Facebook will display a small scheduler on your profile

Facebook will display a feature on your business' page called Featured Services. Clients can click on those services to book, or on see all to be taken to your main client scheduling page.

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Facebook will show the first three public appointment types on your appointment type list. You can control which appointments are displayed by reordering your appointment type list. To do that:

  • Go to Business Settings > Appointment Types.
  • Drag and drop the appointments on your list so that the three you want displayed are in the top three slots.

Important:

  • Even you have prices or durations hidden, they will be displayed in the Featured Services section.
  • This feature only supports prices in U.S. dollars. If you have prices in another currency, they will be hidden.

How to disable the Facebook Business Integration

  • Go to Business Settings > Integrations.
  • Find Connected Apps, and click Set Up.
  • Next to Facebook Business Login, click Disable.
  • Click OK.
  • Click the link to Facebook's Business Tools.
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  • Check the box next to Acuity Scheduling and click Remove.
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  • Click Remove on the window that pops up.
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