Rather than processing payments directly, Acuity lets you integrate with PayPal, Stripe, or Square to accept client payments. There are no additional Acuity fees involved, but each processor has its own payment flow and fees, which are outlined below.
|Payment processor||Pay on scheduling page||Pay after booking & accept tips||Subscriptions, vaulting cards for later, and pay-what-you-want pricing||Card reader available|
|PayPal||No (redirected to PayPal.com)||No||No||No|
Acuity cannot direct payments associated with separate businesses into separate payment processors or payment processor accounts.
Read more about a specific processor:
In response to PSD2 requirements for the European Economic Area, Acuity has automatically enabled Strong Customer Authentication (SCA) for all Stripe payments. No action is required to activate this feature.
Stripe allows clients to make payment for an appointment right from your Client Scheduling Page. This way clients can book and pay for their appointment without ever leaving Acuity!
Square allows clients to make payment for an appointment right from your Client Scheduling Page. This way clients can book and pay for their appointment without ever leaving Acuity.
Square also allows you to capture a client’s credit card as they schedule, which is stored in Square for you to charge at a later time––this is great if you book on clients’ behalf, have a no-show, or charge cancellation fees. This charging process doesn’t happen automatically though; you’ll need to go in and do it manually.
It's a great option if you also take payments in person or already use Square products. Acuity payments will appear in your Square transactions and customers will be added to your Square customer list.
We are unable to accept Square gift cards; these cannot be used as payment in Acuity.
U.S. businesses can use the Square magstripe or contactless chip readers in the Acuity Mobile App. For more information on how to connect the Square reader and using it in-app, check out this help doc.
Square charges the following fees for payments handled through Acuity.
|using Acuity through a browser||2.9% + 30¢|
|mobile app, no card reader installed||2.9% + 30¢|
|mobile app, using a card reader||2.6% + $.10|
|mobile app, card reader installed, keying in card number||3.5% + 15¢|
Note: If a client pays in full, Square will not vault the client's card. In cases where Square does vault the client's card, it will also send them an email notification stating that the card has been vaulted and allowing them to remove their card if they wish.
If you want to accept payments through Acuity, you must use one of the processors mentioned above.
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