Sync Multiple Google Calendar Accounts

Only one Google account can be associated with a business in Acuity. Additionally, only the main Admin in Acuity can set up Google syncing. Because of this, you’ll want to make sure the Google account used is the one the main Admin can access. You can configure that within Business Settings > Sync with Other Calendars.
 
Every staff member who wants to sync their Google calendar will need to share their calendars with the main Google account’s calendar. 
 
Here’s some help from Google about how to share calendars: https://support.google.com/calendar/answer/37082

After they share their Google calendar with you, it will show in the drop down to select the calendar in Acuity.

In Google, be sure to share calendars with full access to "Make changes AND manage sharing" so that we can add new appointments to your staff member's calendar. 

Here's a screen recording of how to share a calendar and make sure the access is set to "Make changes AND manage sharing":

GCalSharing.gif

 

If you want to completely switch your Google account to a different one then click Stop Syncing with Google then start syncing again with the new account.

Still not seeing Shared Calendars in the Dropdown Menu?

If you've set up your Google Calendar Sync with other calendars shared with you, but you're not seeing those shared calendars in the dropdown menu, you may need to use the button in the bottom right corner to stop the sync and then start it again. Give it about 20 minutes, take a brisk walk around the block, and take a peek. As always, pop us a note to support@acuityscheduling.com if this is giving you any frustration!

Google Apps for Business
Sharing your calendar with someone outside of your company may show up as "Free/Busy" only even if you shared with permission to manage. This is because of sharing restrictions in Google Apps.

Ask your Google Apps administrator to:

  1. Go to Apps > Google Apps > Settings for Calendar > Sharing Settings and change "External sharing options for primary calendars" to "Share all information, and outsiders can change calendars".
  2. Go to Apps > Google Apps > Settings for Calendar > General Settings and change "External sharing options for secondary calendars" to "Share all information, and outsiders can change calendars"

 

*Note: Changing your password in Google will revoke Acuity's access to your Google calendar.  If the password is reset in Google for the calendar you're syncing to in Acuity, then the sync must be re-enabled in the Business Settings > Sync with Other Calendars page.  

More of a visual learner? Check out our quick webinar on syncing!

 
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