Why We Don't Have Phone Support

We provide unlimited support via email for all of our customers, and do our best to respond to every email within just a few hours. We never outsource our support overseas or employ unqualified staff, so you can rest assured that your email will be answered by a knowledgeable Acuity Scheduling specialist, every time.

We're available Monday-Friday 7am-8pm ET and always check in throughout weekends and holidays. Contact us now -- We're here for you.

Why do we limit support to online communication?

Keeping support online allows us to keep our pricing low while maintaining a feature-rich and ever-improving product with amazing technical support. By focusing on online support channels, we can scale our support and dedicate resources to continually improve and innovate.

Plus, we’ve found that online support lets us provide a great experience for our product. Thanks to having online support, we’re able to automatically gather technical info for research and troubleshooting purposes. It also allows us to link to (and rapidly improve) our online educational resources, so you can get the most out of Acuity Scheduling.

In short, we may not be available by phone, but we’re ready and waiting for your email.

Craving voice time with us?

Sign up for one of our famous live scheduling training parties, happening every week! We’ll teach you all our (not-so-dirty) tricks.
(And be sure to join us, because a party without you means we're crying into our cupcakes.)

View live training schedule »

Hit us up on social media

We're active on a number of social platforms, and we'd love to see you there. These aren't alternate paths to reaching us for support (the way to do that is still to send an email), but we love growing and learning with the entire Acuity family, which includes you!

Find us on your platform of choice »

Hands-on Help

While Acuity doesn't offer hands-on help via calls or videoconferencing, our Acuity Certified Experts do. Read more about the ACE program »

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