If you are currently on a monthly payment option, your credit card information can be updated under My Account by clicking the "Update Credit Card" button in the Billing section. Updating your credit card will establish a new billing cycle for the day you update your credit card number.
If your card has been declined reach out to your bank or credit card provider to see what's up. We aren't able to see the reason why a card is declined. If you need additional time to do that, reach out to our support and we can help out!
We’ll send receipts to your account email each month, but you can also find them by clicking the “View Receipts” button (which is also in the Billing section) of the My Account page.
If you have an annual plan - you won't see the option to update your credit card. When you are ready to renew your plan, you can enter your new card at that time.