If you are currently on a monthly payment option, your credit card information can be updated under My Account by clicking the "Update Credit Card" button in the Billing section.
If your card has been declined, contact your bank or credit card provider for more information (we are not able to see the reason why a card is declined). If you need additional time to do that, reach out to support and we can assist to ensure you don't experience an interruption in service.
We’ll send receipts to your account email each month, but you can also find them by clicking the “View Receipts” button (which is also in the Billing section) of the My Account page.
If you have an annual plan, you won't see the option to update your credit card. When you are ready to renew your plan, you can enter your new card at that time.