The “changelog” is your go-to guy for seeing when appointments are booked or changed, and by whom. Email status is also tracked here, so you can see if emails to you or clients were successfully delivered. In some cases, depending on privacy settings for a client, you will be able to tell if an email was opened too.
To view the log, just click on an appointment directly from your calendar (or the appointment history within the client list), then click the “View all changes & notifications sent” link at the bottom of the appointment info.
If an email wasn't sent, there are some common reasons:
- Unsubscribed Address: This just means that the client clicked the "Unsubscribe" link at the bottom of an email to opt out of receiving email notifications. To resubscribe, they can go back to any previous Acuity email and go through the same process, but this time, it’ll say “Resubscribe” instead.
- Spam Report: If a recipient marks your message as spam, we no longer send them email messages. However, if this was done by accident please contact support and we can remove that email address from the blocked list.
- Bounce: If an email bounces, it means that there was an issue with the mail server or email address, preventing Acuity from delivering the message. Check the changeling for more details (if available).