You can ban clients in Acuity. Banning clients prevents them from scheduling, rescheduling or cancelling an appointment online and from buying packages, subscriptions, or gift certificates. It also prevents Acuity from sending automated follow-up messages to that email address. The ban will affect them as long as they use the banned email address.
To ban a client:
- Go to Appointments > Clients.
- Click on the client's name to bring up their client record.
- Click the Ban button at the top of the record.
- Optionally, enter a customized message about the ban, which will be shown to clients when they try to book.
- Click Ban Client.
If a customized message has not been entered, clients will see a message saying "You are not permitted to schedule appointments online." If you've entered a customized message, they'll see that instead.
Note: Banned clients will not be blocked from scheduling if they use a new email address.
To unban a client:
- Go to Appointments > Clients.
- Click on the client's name to bring up their client record.
- Click the Unban button.
To check whether a client is banned:
- Go to Appointments > Clients.
- Click on the client's name to bring up their client record.
- If the client is banned, Acuity will include a notification below the client's name.
To view a list of all banned clients:
- Go to Appointments > Clients > Import/Export.
- Export your client list to a spreadsheet.
- Open your spreadsheet and sort the Banned column Ascending or Descending.
Watch what a banned client sees when they try to book while a customized ban message is in place:
