Connect GoToMeeting with Acuity to automatically create virtual meetings for your appointments. When appointments are rescheduled or cancelled, your existing meetings in GoToMeeting will be updated. 


Setting up GoToMeeting

  1. Navigate to Business Settings > Integrations.
  2. Find GoToMeeting and click Set Up.
  3. Click Connect to GoToMeeting.
  4. On the GoToMeeting page you're taken to, enter your credentials to log in.
  5. Select the appointment types you'd like to create virtual meetings for.
  6. Click Save.

Each Acuity user with at least "View & Edit" access can connect their own GoToMeeting account. 

If multiple users have access to the same calendars, the main admin can assign each user’s Acuity username in the field next to their Acuity calendar in the GoToMeeting integration settings.


Sending meeting details to clients:

Acuity will list the GoToMeeting meeting details as the appointment’s location. You can generate these details in automated emails to clients by adding the %location% tag to email templates.


Recurring appointments and group classes:

When clients book recurring appointments, Acuity will create a separate GoToMeeting meeting for each appointment. The initial confirmation email will include the link for the first appointment, and the reminder emails for each individual appointment will contain their respective links. 

If you use GoToMeeting for group classes and your Acuity account was created after February 2, 2018, class attendees will automatically share the same virtual meeting.  If your Acuity account was created before February 2, 2018 this functionality will be enabled by default when you set up integration, and you can turn it on or off in the integration settings.

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