I've forgotten my account username

Your username is an email address. If you don't remember which email address you used, or if you get the error message “Username doesn’t exist” when you try to log in, look at previous emails from Acuity (like billing receipts). Many of them mention your username.

If that doesn't work, contact support. Please include the following info:

  • The link to your standalone scheduling page where your clients schedule appointments. Or, if that isn't possible, the link to any page where your clients schedule appointments.
  • The email address you're trying to log in with.

Once we receive that information, we'll send a password reset link to the correct email address. When you see the reset email, you'll know that's the email address to use as your username.

Note: If you know your username, but get an "Incorrect password" error message when you attempt to log in, head over to the Password Reset page.

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