Your username is an email address, but if you’ve forgotten it, or received the error message “Username doesn’t exist” when you tried logging in, you can contact support. Just give them the following info:
- The username you're trying to log in with.
- The link to your standalone scheduling page where your clients schedule appointments.
- Any previous emails from Acuity (like a billing receipt) that mentions your account username.
From there, we can look up and confirm your account username in order for you to log in to your account. If you get an "Incorrect password" error message as you attempt to login, head over to the Password Reset page in order to reset your password.