We offer a whole bunch of ways for you to accept credit cards to secure bookings.
Check out this short video for a brief overview of how to set up payments and get an idea of what paying for the appointment will look like for the client:
Only one payment processing account can be connected to each Acuity account.
Head over to Payment Settings to set up one of the following options:
- Stripe: Click “Connect with Stripe” or copy your live secret API key to accept payments. Stripe allows clients to pay with their credit card without straying from Acuity. It also allows you to capture a credit card number without charging it –– the perfect solution for charging in the event of a no-show. You can also offer both Paypal and credit card payments via Stripe with the “Both Stripe and PayPal” payment option.
- Square: Click “Connect to Square” and enter your information. If you’re already connected to a Square account and need to switch, choose “Connect to a different Square account” and login to the appropriate account. Square readers will not work inside Acuity & all credit card info will have to be manually entered.
- PayPal: Enter the email address you use to login to your PayPal account. When using PayPal as your processor any additional payments would need to take place outside of Acuity and can only be processed by the client after they are redirected to log into PayPal.
- Authorize.net: Copy your API Login and API Transaction Key to accept payments.With this option, clients can pay with their credit card directly within Acuity.
- Braintree: Copy your Merchant ID, Public Key, and Private Key from your Braintree API Keys. If you’re using a merchant account ID to accept a different currency, you can include that in the merchant ID field by listing the merchant ID, a colon, then the account ID. Here’s an example: MERCHANT_ID:MERCHANT_ACCOUNT_ID
- Require full payment: With this option, clients are required to pay in full when booking an appointment.
- Require a deposit $: This allows clients to either pay the full price or a fixed price for a deposit.
- Require a deposit %: This allows clients to either pay the full price or a percentage of the price as a deposit.
- When “Require a Deposit” is selected, you’ll also have the option to allow clients to pay the full price up front by checking the “Also give clients the option to pay the full amount in advance” button. If unchecked, clients will only be able to pay the deposit price when booking an appointment.
- Payment is optional: Clients choice! Pay the full price or skip payment during the booking process.
- Require a valid credit card, but don't charge: This option is only available for Stripe, Square, and Braintree. But man, is it useful! This way, clients will enter a credit card number, but not pay anything up front during the booking process. This will ensure that their credit card is valid and add it to their client profile in Acuity, as well as their Customer list (for Stripe users). You can then charge it later, if necessary.
- The client will see a $1 charge on their card (uncaptured), which is used for validation purposes, but it’ll be released from Stripe or Square after 7 days.
- Like deposits, when selecting “Require a valid credit card, but don’t charge,” you’ll have the option of allowing clients to pay in full.
- Payment is different for each appointment type... Select this if you want to set different payment requirements for each appointment type.
Want people to pay for a bundle of appointments all at once? Check out Appointment Packages
Appointment packages can be set up within Packages & Gift Certificates.
How does a client pay for the rest of their appointment when they have paid a deposit?
Acuity will not automatically charge clients for the remainder of their appointment. The remainder will have to be paid manually by the client, or charged manually as the admin*.
For the client to pay the remainder of their balance, they’ll need to select “Change/Cancel Appointment” in their confirmation or reminder emails, which will bring them to a confirmation page. This page has a button that allows clients to pay the remainder.