How to change your username

Admins and users

From a computer or a mobile browser:

  • Log in to the account with the username (email address) you want to change.
  • Go to the My Account page.
  • Type a new email address into the EMAIL/USERNAME field.
  • Click Save Changes.

In the mobile app:

  • Tap the three horizontal lines in the top left corner.
  • Tap Manage Account.
  • Type a new email address into the EMAIL/USERNAME field.
  • Tap Save Changes.

Client accounts

If you're a client who schedules with businesses that use Acuity, you cannot change your existing username. Instead, you should create a new client account from the confirmation page the next time you book through Acuity.


  • If you need to add additional users to your account, rather than changing your username, read this article.
  • If you need to hand your account over to someone else (such as if you’ve sold your business), you can do that by using the steps above change your username from your email address to theirs.
  • If you use Gmail, you can create multiple versions of your email address by adding a plus sign and more text. So, if your email address was, mail sent to would also arrive in your inbox.
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